Tutor Coordinator

Job Summary

Under the general supervision of the Peer Academic Success Services Program Director, the Tutor Coordinator is responsible for the design, implementation, coordination and delivery of tutoring assistance in multiple subjects, including math and writing to SJSU students in Peer Connections. The Tutor Coordinator provides tutor training, supervision and specialized professional development opportunities for peer tutors, instructional student assistants and graduate assistants in Peer Connections. The position oversees the day-to-day operations of the tutoring program, including meeting with tutees, creating tutoring schedules, approving payroll, conducting tutoring observations, etc. In order to assess learning outcomes for tutees, tutors, and paraprofessional staff, the Tutor Coordinator develops and implements assessment and prepares qualitative and quantitative reports about Peer Connections’ tutoring program and other department activities. In addition, the Tutor Coordinator collaborates with other departments and colleges outside of Peer Connections to provide effective learning assistance at SJSU, including representing Peer Connections as needed on committees and at events related to tutoring.

Key Responsibilities

  • Coordinates tutor assignments and oversees day-to-day operations of both the virtual and in-person tutoring program using appointments and drop-in formats.
  • Meets with tutees to address their needs and concerns.
  • Facilitates the marketing and promotion of the tutoring program via outreach presentation to students, staff, and faculty as well as utilizing effective marketing techniques.
  • Provide education and on-going communication with faculty participating in the embedded tutoring program.
  • Develops and implements assessment tools for measuring the educational impact of tutoring services and activities on students.
  • Prepares statistical and narrative reports assessing the effectiveness of the tutoring services and their impact on students
  • Monitors student assistant payroll, professional development log, assignments, etc.
  • Recruits, selects, trains, supervises, and evaluates all Peer Connections tutors (Instructional Student Assistants and Graduate Assistants).
  • Provides individual student staff direction and development by conducting one-to-one meetings.
  • Designs and implements tutor training that meets International standards of the College, Reading, and Learning Association (CRLA) including theoretical and practical applications.
  • Coordinates the CRLA International Tutor Training program certification for Peer Connections.
  • Collaborates with other departments and colleges to provide effective learning assistance and represents Peer Connections as requested on committees and related activities that focus on tutoring issues.
  • Guides the Tutor Supervisor’s Council bringing together all supervisors of tutors across campus to share best practices and collaborate thereby enhancing the SJSU student experience.
  • Responsible with special staff privileges (i.e. use of office, phones, keys, office equipment, supplies etc.).
  • Maintains confidentiality and objectivity in all matters related to students and staff; Adheres to FERPA and Title IX guidelines.
  • Shows a high level of self-awareness, and be able to give and accept feedback to be incorporated into personal and professional skill development.
  • Works with supervisor to develop a professional development plan with the intent of continuous learning and program improvement.
  • Participates with the other coordinators and supervisor to develop and maintain a strong cross-functional team foundation that enhances SJSU student support.

Knowledge, Skills & Abilities

  • Enhanced and up to date knowledge of learning assistance and student development field including thorough knowledge of methods, procedures and practices of counseling, advising, learning assistance and/or academic support professions.
  • Excellent oral and written communication skills.
  • Knowledge of adult learning and best practices in tutoring and tutor training.
  • Understanding and sensitivity to SJSU population and possesses multicultural competencies.
  • Ability to advise students individually or in groups on varied and complex matters.
  • Knowledge and ability to apply Student Development and Identity Development Theories and principles of supervision.
  • Excellent customer service and public relation skills.
  • Ability to maintain confidentiality and appropriately handle sensitive communications with students, staff, faculty, and external agencies.
  • Ability to interact effectively with students, staff, and faculty.
  • Ability to work collaboratively and plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Ability to reason logically, analyze, and solve organizational and operational problems with consideration being taken from multiple perspectives.
  • Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
  • Capacity to handle multiple work priorities, organize and plan work and projects and perform accurately in a detail-oriented environment.
  • Proficiency and knowledge of computer applications in innovative teaching and database management.
  • Knowledge of software applications: word processing, spreadsheet, database management
  • Solid presentation design and facilitation skills.

Required Qualifications

  • Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

  • Master’s Degree in education, higher education, or related field
  • At least 3 years with progressive responsibility in a tutoring setting


Classification: Student Services Professional IV
Anticipated Salary: $5,450/month - $6,040/month
Hiring Range: $5,351/month - $7,633/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: December 15, 2020 through January 24, 2021 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: December 15, 2020 (9:00 AM) Pacific Standard Time
Applications close:

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