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Office of Records and Registration Office Assistant / Clerk

Employer
Florida Gulf Coast University
Location
Florida, United States
Salary
Salary Not Specified
Date posted
Dec 15, 2020


Job Summary

Job Description

Typical duties include:

-Provides administrative support to the Assistant Registrar for Student Records.

-Assists with telephone calls from the University mainline. Responds to telephone and email routine inquires and/or routes to appropriate individuals or departments within and outside of the unit and division.

-Assist with processing incoming request of Change of Address/Name and Third-Party Form (FERPA Form).

-Assists with data entry, indexing and scanning documents.

-Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level with enrollment, registration, scheduling, degree certification, and grade changes.

-Performs general office duties such as data entry, operating office machines, scanning and other duties as required.

Additional Job Description

Minimum Qualifications:

  • High School diploma minimum
  • Two years of experience in records management, customer service, and/or computer experience.
  • Good customer service and communication skills.
  • Any combination or education and experience.


Preferred Qualifications:

  • Experience working in a university setting.
  • Experience in registration processes at an institution of higher learning.
  • Experience with SCT Banner Software or Workday.


Knowledge Skills and Abilities:

  • Ability to work in a diversified, interactive group environment.
  • Excellent customer service and strong telephone and computer skills.


FGCU is an EOE AA /F/Vet/Disability Employer.

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