Temporary Student Support Services Advisor - Vancouver, Canada

Temporary Student Support Services Advisor - Vancouver, Canada

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Student Services Advisor is responsible for coordinating, advising, and assisting in all aspects of the student's experience while students are enrolled in courses and programs based at the Northeastern University - Vancouver campus. The role also ensures that support to students' enrollments, accounts, study permits, and logistics have been effectively managed and communicated. Strategies deployed to be successful in this role will ensure that students enrolled in Vancouver campus location programs (Online, hybrid, and on-ground) will experience a high level of satisfaction with their experience. This role will work collaboratively across the university's various academic, enrollment, financial, international, and student services offices. The Student Services Advisor role will report to the Dean of the Vancouver Campus.

With a holistic mindset, this person will take a proactive approach to provide comprehensive advising. While they will regularly respond to students inquires, they will also proactively identify and advise students where students may need guidance and support in maintaining study permit conditions, cultural adaptations, academic support, and more. They will also assist with proactive future planning that will effectively anticipate the future needs in the student lifecycle, related to immigration regulations and other support measures.

The Student Services Advisor will generally support the broad range of student services at the Vancouver campus location, which includes but is not limited to advising, orientations, information sessions, and support services grounded in best practices in service of the goal to retain and engage international students in the university community. Additionally, this role will communicate and coordinate with various departments at all Northeastern campus locations regarding campus coordination and general inquiries.

This is a temporary position with the possibility to transfer to a permanent role after one year, in line with the campus operational plan.

Responsibilities:
Duties include:

• Support the overall enrollment and retention goals of the Vancouver campus location through comprehensive student support.
  
• Provide support for the cultural transition and experience for students, and offer ongoing academic guidance for successful performance, in partnership with campus student services staff.
  
• Delivering orientation programs for initial and transferring students and ensure a smooth transition to the Vancouver campus. This includes all intake and transfers procedures for international students.
  
• Provide some support and monitoring maintenance of study permit conditions, enrollment status, and compliance with federal regulations for international students on campus.
  
• Advising on requirements and timing related to students' co-op planning, including academic trajectory in conjunction with academic advising staff.
  
• Managing and solving any status issues for international students and providing support and information for resolution of study permit challenges as necessary.
  
• Build and maintain relationships with internal and external university partners and assist in managing the myriad aspects of the student experience, including course registration, student financial accounts, co-op coordination, career services, and degree completion.
  
• Utilize CRM (Salesforce), Sunapsis and student information systems to reflect accurate student record and student reporting functions.
  
• Support programming efforts through logistical and academic coordination of a variety of degree and non-degree programming efforts. This may include coordinating with other Vancouver campus location staff, faculty, and program staff, as well as central campus administration.
  
  Qualifications:
  

• At least 3-5 years' experience in a comparable student success role
• Bachelor's degree required; Master's degree preferred
• Exceptional level of attention to details, customer service, and stakeholder management skills in order to support Canadian international student services and to handle cases.
• High level of interpersonal and communication skills.
• Proficiency in intercultural relations issues and strategies.

Preferred:

• Fluency in languages other than English.
• Experience living or working abroad.

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/504332

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