Associate Director for Housing

Virginia Tech
Virginia, United States
Salary Not Specified
Dec 09, 2020
Employment Level
Employment Type
Full Time

Job Description

The Associate Director for Housing Services is responsible for the direction, organization, and administrative functions of the department; the shared leadership and administration of the department and supervision of the housing services team for a residence hall system housing 10,000+ students among 47 buildings and supporting the on- and off-campus dining plan selection and billing for 18,500 students.
Supporting the Director of Housing and Residence Life, and along with two other associate directors, this associate director leads the departmental planning, goal setting, program evaluation and implementation, policy review and development, personnel, budget and assessment efforts. Develops and maintains general knowledge of all departmental functions, processes, current operations, and trending issues to serve as resource to others or to act in place of the Director.
This Associate Director provides leadership, vision, and guidance over the housing assignments/occupancy process. Provides program management of housing occupancy through contracting processes, room assignments, and dining plan management along with information technology/university partners accounting for over $110 million+ in revenue for Housing & Residence Life and Dining Services.
Researches, creates, and evaluates reports and trend analyses related to on-campus housing demand. Meets with internal and external stakeholders to provide counsel related to on-campus housing.
Supervises the Housing Services team, including contracting and assignments and recruitment and training staff, as well as the oversight of functional and programmatic efforts at The Gallery at Alexandria (student housing at the Alexandria Campus), and the functional/administrative co-supervision of the Oak Lane Community (Blacksburg on-campus fraternity and sorority community).
Provides oversight and daily management of administrative functions including: individual student housing and organizational contract management and room space allocation for general students, specialized living-learning application processes and space planning, short- and long-term strategic planning to address housing trends, occupancy changes, and general housing demand/marketing, and creates and maintains partnerships with campus partners in regards to housing assignments and electronic access.
Oversees compliance with all relevant processes regarding fair housing (HUD, EEO/AA, etc.). Serves as the primary contact and reviews and implements suggested or required accommodations in an interactive and iterative process with the Services for Students with Disabilities office to implement ADA, Fair Housing, and other regulatory measures to support individual students and address barriers to student success.
Database administrator of StarRez, the on-campus housing, dining, and conference management system and serves as the primary contact with the vendor for system updates, changes, and maintenance/problem tickets. Develops, maintains, and coordinates data connections and procedures with other IT systems including the University’s enterprise system, Banner, as well as Hokie Passport Services (dining, electronic access, ID generation), and university residential mail and parking services. Develops, codes, and monitors the StarRez Portal, the student-facing portal for housing and dining operations. Provides data and resources for use by different areas of Housing and Residence Life, the Student Affairs Planning and Operations team, and other university departments including custom reporting and data analysis.
Provides data to support the electronic access of all residence hall interior and exterior spaces and coordinates with Student Affairs Facilities and Operations. Identify and address general safety and security issues within the residential halls and coordinate related programs and services. Communicates and provide appropriate follow-up regarding concerns regarding facilities operations with appropriate colleagues.
Serves in the Administrator-On-Call rotation and responds to incidents as needed. Provides outstanding customer service experience to students and stakeholders electronically and in-person.

Required Qualifications

- Master’s degree and/or bachelor’s with equivalent experience in Finance, Accounting, Computer Science, Public Administration, Business Management, Student Affairs or related field.
- Database management and report development
- Understands and can create queries in SQL or similar Database Query Language
- Organizational skills and attention to detail
- Experience working in housing operations, including but not limited to, occupancy management, contracts, assignments, billing, enrollment initiatives, housing policies, opening/closing processes.
- Ability to deal effectively with a diverse population
- Strategic thinking surrounding competing demands of campus partners
- Ability to rapidly change focus between competing priorities and tasks with frequent interruptions
- Ability to remain calm under highly stressful conditions
- Ability to maintain confidentiality of student records
- Computer operations experience including familiarity with StarRez and Banner/university enterprise systems
- Experience managing crisis-related situations and serving in an on-call capacity
- Demonstrated experience supervising, developing, mentoring, and motivating a diverse staff team, while directly supervising professional staff
- Ability to manage multiple collaborative projects and systems in a fast-paced environment
- Excellent interpersonal, oral, and written communication skills

Preferred Qualifications

- Coding and Reporting Experience (SQL/Database Query Language)

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Additional Information

The successful Candidate will be required to have a criminal conviction check

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stephanie Hovsepian at

during regular business hours at least 10 business days prior to the event.

Advertised: December 9, 2020
Applications close:

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