Assistant Director of Academic & Transfer Advising


Assistant Director of Academic & Transfer Advising
Department: Advising
Location: Wellesley Hills

MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, to meet critical workforce demands of communities, and to contribute to the region’s economic development.
Massachusetts Bay Community College values diversity, inclusion, and collaboration. We strongly encourage members of underrepresented communities to apply to join our community.
Located in Greater Boston, MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts.
Position Summary:
The ideal candidate will join a vibrant and inclusive educational community, and have a desire and ability to work with a diverse population.
Position Summary:
The ideal candidate will join a vibrant and inclusive educational community and have the desire and ability to work with a diverse population. The incumbent will lead and assist in the coordination of operations in the Academic & Transfer Advising Center related to: student success and retention, faculty and staff trainings, New Student Orientation (SOAR), transfer services, online advising, advising materials and resources, event planning, advisor assignments, and the use of technology in the delivery of advising services.
Key Responsibilities and Duties:
  • Coordinate all aspects of advising services at New Student Orientation (SOAR), including the recruitment, hiring, training, and supervision of part-time academic advisors, advising session design and implementation, and program assessment;
  • Work closely with Student Development/Student Success to build upon the first-year experience for incoming new students; manage the COMPASS (Comprehensive Advising for Student Success) process; build connections with Career Services related to first-year advising and guided pathways;
  • Manage the development and production of advising publications including the advising manual and curriculum, advising website, and internal advising operating procedures to keep all policies, procedures, and programs current;
  • Develop and maintain comprehensive training materials for all faculty and staff advisors campus-wide, including video tutorials, live group workshops, and individualized sessions;
  • Supervise staff within the Academic & Transfer Advising Center;
  • Develop outreach activities for students and advisors; create communication plans; lead a variety of workshops and/or presentations related to advising information for students;
  • Manage the Virtual Advising Center and the delivery of all remote advising services; work with Director to ensure appropriate staffing, resources, training, and accessibility for students;
  • Coordinate the services of the Coaching Commons; cultivate positive relationships with coaches from all areas;
  • Improve student outcomes by developing sustainable intervention programming for at-risk students, including students on academic probation and those with an academic warning;
  • Provide support and guidance to advising staff around state-wide transfer policies and transfer counseling;
  • Work with the Director, Coordinator of Transfer & Articulation, Academic Deans, and Provost to keep institution current in state policies regarding the transfer of credit;
  • Research and utilize technology in the delivery of advising services;
  • Work closely with the Director, IT, and other relevant departments to implement and maintain various tools within PeopleSoft to increase staff productivity and benefit the student experience;
  • Work closely with the Director to monitor and implement college-wide curricular and policy changes;
  • Serve on college committees, including but not limited to College Appeals Board (CAB), SOAR Planning Committee;
  • Provide support and guidance to advisors around college policies and procedures, and work with faculty and staff to resolve escalated student situations;
  • Recruit and supervise graduate interns and work-study students;
  • Assist with general advising during peak enrollment times;
  • Manage staff and operations of the Academic & Transfer Advising Center in the absence of the Director;
  • Position requires some evening and weekend work during peak enrollment periods, as well as on-campus flexibility location;
  • Other related duties as assigned.

This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College.
All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity.
Required Qualifications:

  • Master’s Degree in Higher Education Administration or relevant field required;
  • Experience working with at-risk students in a higher education environment, preferably a community college;
  • High level of proficiency in student information systems, preferably PeopleSoft, and Microsoft Office applications;
  • Experience and comfort working in a high demand environment, and the ability to creatively solve problems in accordance with college policies and procedures;
  • Ability to work effectively as a member of a team and collaborate with other departments and divisions.

Preferred Qualifications:
  • Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;
  • Experience working in a diverse environment;
  • Demonstrated commitment to working with underserved students.

Additional Information:
Salary Range: $65,000.00 - 70,000.00 Annual Salary
Classification Type: Regular Employee
Application Deadline: December 28, 2020 or thereafter until filled.
Hiring is subject to state appropriation funding.
Final candidates are required to provide sealed transcripts and/or certifications.
Hiring is contingent upon a successful CORI clearance.
Massachusetts Bay Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College’s for Affirmative Action and/or Title IX Coordinator, Lisa MacDonald, Director of Equity Compliance, lmacdonald@massbay.edu, (781) 239-3147, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

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