Undergraduate Admissions Front Desk Assistant

Job Summary

The Undergraduate Admissions Front Desk Assistant provides excellent customer service, supports the general office functions and administrative support functions for the Office of Undergraduate Admissions.

Job Description

Typical duties include but are not limited to:

Serves as the first point of contact to internal and external audiences for the Office of Undergraduate Admissions and answers inquiries by e-mail, mail, telephone, and in person.

Greets admission visitors, provides directions or information, and solves routine issues.

Responds to routine and moderately complex questions or issues regarding policies, procedures, and processes and ensures compliance at the unit level.

Maintains and updates lists, assists with mailings, and performs data entry.

Drafts documents, correspondence, and spreadsheets,.

Opens, sorts and distributes mail for the Office of Undergraduate Admissions

Assists with preparation of promotional materials.

Creates or maintains unit filing systems or workflows.

Assists with maintaining inventory of office equipment and supplies.

May assist in arranging or supporting events.

Creates, maintains, and ensures electronic admissions records are complete, accurate, and up to date.

Assists with Residency data collection and processing.

Assists with admissions processing and special initiatives.

Other Duties

Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

High school diploma or equivalent.

Two years of relevant full-time general office experience.

Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).

Preferred Qualifications

Work experience in a higher education setting.

Experience with Workday, Ellucian Banner or Slate.

Knowledge, Skills & Abilities

Knowledge of general office procedures.

Excellent interpersonal, verbal and written communication skills.

Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.

Skill in completing assignments accurately and with attention to detail.

Ability to accurately prepare and maintain records, files and reports.

Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.

Ability to operate personal computers with proficiency and learn new applications and systems.

Ability to work successfully as both a member of a team and independently with minimal supervision.

Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.

Ability to think critically and make clear, well-reasoned and timely decisions.

Ability to apply general rules to specific problems to produce answers that make sense.

Ability to adapt quickly to changing situations and environments.

Ability to add, subtract, multiply, or divide quickly and accurately.

Ability to understand and follow directions.

Required:

Resume

Cover Letter

Salary Range:

$14.37 - $15.33 hourly ($30,000 - $32,000 annual)

This position will remain open until filled.

FGCU is an EOE AA /F/Vet/Disability Employer.