Student Loan Representative

Massachusetts, United States
Salary Not specified
Dec 02, 2020
Employment Level
Employment Type
Full Time

Student Loan Representative

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Student Loan Representative will support Student Financial Services as a member of the Student Accounts Office, by responding to the needs of our current and prospective undergraduate and graduate students, parents, and others through in-person, telephone, and email contact. This individual provides guidance and counseling to borrowers on the various loan programs available, repayment terms, as well as forbearance, deferment, cancellation and consolidation options when applicable.

The individual in this position is the liaison with the Registrar's Office and works collaboratively with this office to ensure addresses any other problems that arise that impact a student's ability continue their academic program.

College degree preferred with three to five years of experience in finance/customer service. Must have strong commitment to customer service, with strong verbal and written communication skills. Astute individual who is able to assess a circumstance and provide guidance on the best course of action. Knowledge of Title IV rules and regulations governing loan programs preferred.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit


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