Information Technology Training Coordinator

Posting Details

Vacancy Number
S01279
Position Title
Tech Support Technician
Working Title
Information Technology Training Coordinator
Competency Level
Advanced
Dept/School
Consulting Services Support - 55230
Primary Purpose of Organizational Unit

The department of Consulting Services Support will provide operational support and services to enable faculty, staff and students to effectively use technology. This department is responsible for the following services: Provide user support and technical services for initial incident reporting and resolution including problem tracking and escalation to other support units. Manage the operation of the Technology Assistance Center and ResNet (student residential network) Manage on-site Dell Warranty Service Center Manage support for special events Manage Computer Operations including deployment of hardware and software images Supports office and classroom technologies through consultants Manage support for Classroom Technology Assistance Plan. Provides technical training for campus.

College
Chief Information Officer - 55000 College
College/School Information

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace
Main UNCW Campus
Brief Summary of Work for this Position

This Information Technology Training Coordinator will be responsible for service offerings at the Tech Nest, the ITS Training and Technology Outreach Center. This position will be responsible for evaluating current campus technology requirements and maintaining an innovative environment, including the evaluation of technology hardware in the center. The IT Training Coordinator will evaluate campus wide needs for software training. This position will develop and conduct training sessions for software. This position is responsible for developing presentation materials and conducting training sessions for software such as, Microsoft Office products including intermediate to advanced Excel, Outlook, Word, OneDrive, SharePoint, Teams, Office 365, etc. This position will be responsible for the Tech Nest program scheduling. This position will be responsible for supervising one full time trainer, as well as responsible with hiring and scheduling student employees.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the position. Computer coursework may be substituted year for year for the required experience; or an equivalent combination of education and experience.

Experience developing IT training programs

Experience conducting in-person IT training

Experience developing materials for online IT training

Advanced knowledge of Microsoft Office including Office 365, Outlook (client working with exchange server) and SharePoint

Experience working with multiple platforms and have the ability to handle multiple projects concurrently

Excellent interpersonal, written, and verbal communication skills

Excellent customer service and organizational skills and willing to learn new technologies

Thorough knowledge of and proficiency in Windows and/or Mac operating systems; web browsers; web-page applications, and multi-media hardware and software applications

Comprehensive technical knowledge concerning supported products (hardware and software) and networked computing environments

Experience researching and evaluating innovative hardware and software technology solutions for clients

Preferred education, professional skills and experience

Experience developing online materials and training workshops

At least two years experience working in Information Technology related field

Supervisory experience

Experience working in Higher Education

Required Certifications or licensure

N/A

Recruitment Range
$53,079 - $56,025
FTE
1.0 (40 hours per week)
Months Per Year
12 Months
Work Days
Monday - Friday
Work Hours
8:00AM - 5:00PM
Anticipated Ending Date if Time-Limited

Position Number
8006
Job Posting Date
12/01/2020
Posting Close Date
12/07/2020
Special Notes to Applicants

PLEASE NOTE : This posting will close at 11:59PM on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application before you apply for this position. Failure to answer all required questions will cause the system to disqualify your application.

For more info/to apply visit http://jobs.uncw.edu. Applications must be submitted through the online application system to be considered.

You will be required to attach a cover letter and resume to successfully apply for this position. To receive full consideration, please be sure you have completed the ‘Work History’ section of the application before you apply for this position.

This position is being recruited at the Advanced level. If no applicants apply who meet the required competency and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

External Link to Posting
http://jobs.uncw.edu/postings/19390
Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).