Spec III/IV, Info Tech (Endpoint Support Associate/Analyst)

Position Details

Requisition Number

S510P

Home Org Name

Nursing

Division Name

School of Nursing

Position Title

Spec III/IV, Info Tech (Endpoint Support Associate/Analyst)

Job Class Code

MA14C/D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The School of Nursing is seeking applicants for an Endpoint Support Analyst. This position provides technical and service-related support on a range of technologies in one or more of the following information technology areas: system administration, operating system support, and implementation or user/client services and desktop application.

The work of the Information Technology Specialist will vary depending on the needs of the organization and the competencies of the individual and will range from providing Tier I support to leading projects to providing high-level technical expertise on highly complex matters. The work of an IT specialist will also range from generalist work to in depth support for a more narrowly defined field. See leveling guidelines for further information and minimum qualifications.

Essential Functions

Provides technical support to the School of Nursing community to resolve moderately complex first- and second-tier desktop software, application, and communication
issues in an efficient and timely manner. escalating problems on behalf of the client, maintaining strong working relationships with IT professionals in other areas.

Requires experience installing and troubleshooting computers, software, mobile devices and peripheral devices.

Thoroughly and accurately documents request history and routes advanced second- and third-tier request to the appropriate technical personnel.

Provides high-quality customer service through courteous and professional communication.

Supports and maintains effective relationships with consistent follow-up and documentation.

Provides moderately complex consultation, support, and instruction for clients.

Assist in the development of standard operating procedures and customer service guidelines.

May assist with hardware and software evaluation of testing as part of the development of new initiatives being undertaken by supported constituent groups.

Assist with the deployment of new applications, resources, and tools.

After hours on-call and travel will be required occasionally.

May perform other duties as assigned.

Education Level

High School diploma or equivalent

Field of Study

No specific discipline

Years of Experience

Four (4) Years or more of relevant experience

Area of Experience

Experience in classroom and A/V equipment and principles. Includes video conferencing equipment and software (examples Zoom, Panopto, Canvas, Polycom).

Experience in computer maintenance, network security, troubleshooting, programming, windows active directory and support to Macintosh.

Requirements for Additional Job Levels

Specialist III – High School diploma or equivalent plus 4 years of relevant experience. Experience must include at least 1 year at the preceding level or equivalent. Employer may consider advanced degrees in lieu of some experience. Typical salaries for this level are between $42k and $52K.

Specialist IV – Requires a High School diploma or equivalent plus 5 years of relevant experience. Experience must include at least 1 year at the preceding level or equivalent. Typical salaries at this level are between $53K and $65K.

Education Level

Field of Study

Years of Experience

Advance degree in lieu of experience

Area of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Requirements for Additional Job Levels

Minimum Skills and Abilities

Intermediate Microsoft Excel skills.

Strong analytical and organizational skills.

Works well both in a team environment and independently.

Customer oriented and cool tempered.

Eager and willing to learn new technical skills.

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

Experience with Zoom, Panopto, Canvas, ServiceNow and Microsoft suite products desired.

Experience working in technical support environment and previous work in a university setting

Salary Grade

32

Salary Range

$35,000 - $75,100

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

11/24/2020

Closing Date

12/06/2020

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

http://www.auemployment.com/postings/20309
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter
3. Letter of Recommendation

Optional Documents

1. Transcripts

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. * What is the highest level of education attained?
   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD
4. * How many years of experience do you have in this type of position?
   • 0-1
   • 1-3
   • 3-5
   • 5-7
   • 7+
5. * Please briefly describe your experience in classroom and A/V equipment and principles. Includes video conferencing equipment and software (examples Zoom, Panopto, Canvas, Polycom).
   
   (Open Ended Question)