Dental Clinic Administrative Assistant



Work Site Location: Lewis - Clark State College, Lewiston Idaho

Job Summary:

This position serves as the point of contact for the public, patients, clinic employees, and students in the Dental Hygiene Program Clinics (Heritage Health site or Lewis-Clark State College site). This position will maintain the day-to-day operations of the dental clinic, and play an important role in communicating with patients, students, and employees.

Job Duties:


This list includes but is not limited to the following:

  • Plans, organizes, and directs dental clinic activities.
  • Organizes and maintains program files; helps maintain patient records.
  • Ensures patient privacy according to the Health Insurance Portability and Accountability Act (HIPAA).
  • Ensures patient information is accurately recorded and updated, as necessary.
  • Ensures patient’s payments are processed and documented.
  • Acts as receptionist for the clinic: answers telephone, routes calls, makes appointments, greets patients, maintains patient flow.
  • Collects fees, writes receipts, checks supplies against invoices, follows-up with purchase orders.
  • Acts as a liaison between patients and their general dentists.
  • Oversees infection control practices: monitors infection control procedures according to established standards for the clinic.
  • In coordination with the program director, ensures students practice appropriate infection control.
  • Trains and monitors students in their office assisting duties.
  • Ensures that employees, students, and volunteers (dentists, hygienists, and non-licensed volunteers) are oriented to the clinic, including safety and infection control policies and procedures.
  • Oversees sterilization and asepsis procedures for all dental equipment and supplies in compliance with regulations to ensure patient safety.
  • Anticipates needs and prepares equipment and supplies for the student dental hygienists and patients.
  • Develops and maintains work schedules for clinical faculty to ensure smooth operation of the clinic.
  • Manages and maintains clinic computer program and equipment.
  • Manages, develops and maintains the clinic database of dental records and radiographs.
  • Prepares computer forms for clinical use.
  • Ensures copier and printers are maintained.
  • Coordinates with the Health Professions Administrative Assistant to ensure supplies and equipment are ordered to ensure appropriate levels of stock are maintained.
  • Ensures equipment is in working order and schedules repairs as needed.
  • Tracks patient satisfaction surveys.
  • Prepares clinic forms, maintenance requests, and supply requisitions.
  • Maintains a positive, helpful, constructive attitude and work relationship with supervisor, college staff, students, and the community


Marginal Duties

  • Assists with special projects as directed.
  • Runs various routine errands, as required, for the department/division.
  • Performs other duties as assigned.
  • Attend meetings and events as required by North Idaho College and Heritage Health administration.
  • Ability to work variable shifts including evenings.




Minimum Qualifications

Education and Experience : High school diploma and two years, full-time equivalent, dental office experience required.

Knowledge, Skills, and Abilities:

• Excellent customer service, verbal communication, and interpersonal skills.
• Ability to operate standard office equipment including phone and copier.
• Proficient skills with Excel, Microsoft Word, and Outlook computer software required.
• Work as a team member to plan and accomplish goals.
• Always promote the welfare and best interest of students.
• Perform assigned duties in a manner consistent with applicable laws, regulations and goals of the college and the clinic.
• Understand and value the contributions of a diverse workforce.
• Represent the Dental Hygiene Program and the College in a professional manner.



Advertised: 24 Nov 2020 Pacific Standard Time
Applications close: