Area Technician I, II, III - College of Science

Area Technician I, II, III - College of Science

Position Category: Staff - Full-Time

Summary:
The College of Science is seeking an area technician to provide support of IT systems to faculty and staff through phone calls, email, and personal contact. Performs hands-on repairs to IT systems including desktop and laptop computers. Installs and maintains hardware and software. Documents and maintains technical procedures within an IT knowledge base.

UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.


Required Qualifications:
This is a Career Ladder position and will be placed at one of the following levels depending on qualifications:

Level I - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus one year of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 3 years, two of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, Network+, Security+, MCSA, CCENT, JAMF100 or other industry recognized certification applicable to the essential functions. May obtain this certification within the first 6 months of employment.

Level II - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus 2 years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 4 years, 2 of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, Network+, Security+, MCSA, CCENT, JAMF100 or other industry recognized certification applicable to the essential functions.

Level III - Graduation from an accredited institution with an associate’s degree in information technology or related field, plus three years of experience which must be directly related to the essential functions/duties of the position; OR any combination of higher education and work experience totaling 5 years, 4 of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, Network+, Security+, MCSA, CCENT, JAMF100 or other industry recognized certification applicable to the essential functions.


Knowledge, Skills and Abilities:
• Knowledge of various computer applications such as Microsoft Office 365, internet browsers, email systems, anti-virus Software, and other general applications.
• Knowledge with iOS, Android, Windows, and any other operating systems on tablets and smart phones.
• Knowledge of imaging software such as WDS or SCCM.
• Knowledge of TCP/IP and application network protocols, firewall management, operating system configuration.
• Knowledge of Outlook, Mac OSX, and Windows OS.
• Knowledge of directory-based authentication (Active Directory).
• Knowledge of installing, troubleshooting, and repairing hardware and software problems and researching technical issues on MAC OSX and/or Windows OS.
• Knowledge of installing, maintaining, and troubleshooting peripheral devices such as printers (local and network), scanners.
• Knowledge of procedures and software for backing up and restoring data.
• Skills in working continuously on a task until completion.
• Skills in talking with staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Must possess excellent customer service skills.
• Must have strong analytical and trouble-shooting skills.
• Skills in rapidly establishing a good working relationship with customers and other professionals.
• Ability to test and evaluate new technology.
• Ability to follow diagrams and written instructions to repair a fault or set up a system, replacing parts as required.
• Able to troubleshoot system and network problems and diagnosing and solving hardware or software faults.


Preferred Qualifications:


Physical Requirements:
Occasional climbing, bending/stooping, twisting, kneeling, reaching and standing. Continual sitting, grasping, hearing, seeing and talking. Frequent walking and fine hand manipulation in the use of computers. Must be able to lift greater than 25 pounds.


Benefits Summary:
UVU offers an excellent benefits package which includes a generous leave policy, 12 paid holidays, affordable medical and dental insurance options, life and AD&D insurance, tuition waiver (undergraduate resident) for employee and dependents and substantial employer contribution to a retirement plan.


FLSA: Non-Exempt

Pay Range: $39,872-$52,531 DOE

Advertisement Number: STA56520
Open Date: 11/24/2020
Review Start Date: 11/30/2020
Close Date: 11/30/2020
Open Until Filled:

Special Instructions to Applicant:

To apply, visit: https://www.uvu.jobs/postings/20706

Employment decisions are made on the basis of an applicant’s qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.


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