Senior Associate Director for Systems & Data Management (PRN24734B)

Utah, United States
$85,000.00 - $90,000.00
Nov 24, 2020
Employment Level
Employment Type
Full Time

The position has overall responsibility for the systems, technology, data, and analytics needs of the Office of Scholarships and Financial Aid. Primary responsibilities include the efficient and effective operation of systems involved with service, processing, and reporting for scholarships and student financial aid programs; ensuring all forms of technology are well utilized and maintained; serving as an effective data manager/steward and managing office data dashboards; managing system and data security; remaining current on regulations and high-impact practices for areas of responsibility; and serving as an effective manager of the systems and data area as well as a collegial partner in the management of the office.

University of Utah Job ID# PRN24734B - 00294 - Financial Aid

COMPENSATION: $85,000 - $90,000

WORK SCHEDULE: Full Time, Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary

RESPONSIBILITIES: Systems development, operations, and maintenance. (Ensures systems are functional, compliant, well-managed, operational and accessible, as well as meeting institutional and divisional strategic goals; Oversees the regular and routine development, maintenance, testing, and enhancement of the systems and technological needs of the office (such work includes, annual system initialization, monitoring performance, and implementing upgrades to assure system readiness, accuracy, and integrity); Troubleshoots and seeks resolution to system errors, anomalies, and bugs (requires programming and coding knowledge to effectively identify such issues); Ensures all electronic transactions (file/record transmission, receipt, import, loading, and distribution) for office are conducted timely and logically with effective problem resolution and reconciliation)

Technology integration and maintenance (Oversees current inventory of all computers, hardware, software, technology, and equipment in the office and keeps senior management apprised of office technology needs; Provides first line diagnosis of technology concerns and operational difficulties; Collaborates with management and other staff to train new users or on upgrades/enhancements; Seeks to have hardware and software platforms integrated to the maximum extent possible and that all are well-maintained (requires programming and coding knowledge to effectively identify such issues); Provides technical and operational support for office website)

Data stewardship and analysis (Serves as data manager and data steward maintaining accuracy, relevancy, and integrity of data associated with office functions and responsibilities; Oversees all financial aid data requests and data analysis, including completion and submission of all data reporting requirements, and ensures data and resulting analyses/reports are managed and released according to laws and guidelines governing privacy, confidentiality, security, and authorized access; Manages primary report writing and system queries using programming and software tools and methods; Collaboratively ensures all data collection, analyses, and reporting efforts are accomplished timely, and with accuracy and integrity; Produces dashboards related to office processing and service)

Security of data and systems (Serves as the data and systems security officer for the office; Establishes and monitors controls for systems and data access, ensuring data integrity and assuring access to system(s) and data is granted only for those with legitimate and authorized business need and ensures that all system access is reviewed at a minimum every six months; Leads all efforts related to assuring data and system security and confidentiality among staff, including leading workshops and staff/colleagues’ training)

Training and professional development; maintain professional demeanor (Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies; Maintains current knowledge of all policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering the federal, state, institutional, and private financial aid programs, as well as associated systems and emerging technology, including external systems with which we communicate and interact; Actively participates in professional meetings, conferences, and workshops; Meets and communicates regularly with colleagues in similar positions/roles; Researches industry practices; Shares resulting knowledge and research with management and staff in order to serve well the students and the institution; Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public)

Management of office; effective management of area (Maintains a current detailed timeline and status of all ongoing and anticipated projects/tasks for the area, and keeps senior managers apprised on a schedule established by the Executive Director; As part of overall office management, ensures processes are programmed and executed appropriately and effectively in systems and technology platforms; Routinely and thoroughly reviews output for accuracy and compliance with rules, regulations, and policies; As a member of the office’s senior management team, actively participates collaboratively in office management, including preparation of operating and program budgets, annual new year startup, data/statistical reports and evaluations, and complex funding applications; Partners in management’s monitoring and assurance that overall office operations are accessible, accurate, compliant, complete, efficient, functional, and timely; Maintains and updates office’s business continuity plan (including disaster recovery); Effective supervision and management of areas of responsibility, including supervision of direct reports; As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees)

QUALIFICATIONS: Bachelor’s degree in a related area, or the equivalency, and at least 5 years of experience in the field or in a related area. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Must have a working knowledge of relational databases and client-server concepts.

Prefer experience with PeopleSoft, or substantial experience with other student information systems within a large, research-intensive university setting. Prefer demonstrated experience and judgment to plan and accomplish goals while successfully performing a variety of complicated tasks involving the administration of student financial aid programs. Prefer experience leading and directing the work of others. A wide degree of creativity and latitude is expected.



The University of Utah is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Please contact the Office of Equal Opportunity and Affirmative Action, 201 S. Presidents Cr., Rm 135, (801) 581-8365 (V/TDD), for further information or to request an accommodation. The University of Utah is committed to diversity in its workforce. Women and minorities are encouraged to apply.