CLIENT CARE LIAISON

Job no: 228876-US
Work type: Staff-Full Time
Department: VET M/ADMIN VMTH/ADMIN-GEN
Location: Madison
Categories: Animal Care, Veterinary Medicine, Office & Administrative Support



Position Summary:

This position provides program support assistance to UW Veterinary Care (UWVC) small animal services for client communications and appointment scheduling. This person will coordinate care for patients by acting as the client's liaison to the service. Assists the service by triaging client and rDVM calls, prioritizing and scheduling cases per service protocols. Handles all pre and post appointment client needs. These duties are performed with exceptional customer service and helpfulness to our clients, referring veterinarians, UW Veterinary Care and SVM staff. This position acts as the first point of contact in the service for client and patient information. This is a key position that requires a high level of professionalism, courtesy, and compassion, along with considerable knowledge of policies and procedures, background in veterinary medical terminology, problem solving abilities, attention to detail, organization, oral and written skills, and auditing for medical record accuracy in all areas of the UW Veterinary Care clinic for smooth and efficient operation. This position is under the general supervision of the Technician Supervisor.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No degree required; Minimum of Associate's Degree preferred

Minimum Years and Type of Relevant Work Experience:

At least 1 year of phone reception experience preferred. At least 1 year of experience working with medical records preferred. Background in medical terminology preferred.

Additional Information:

Requires advanced customer service skills, problem solving abilities, and attention to detail.

Physical Demands:
1. Appropriate hand and physical dexterity for telephone, computer, copy machine and fax machine
operation.
2. Able to sit for long periods of time
3. Able to stand and walk, and occasionally to carry objects up to 30 pounds.
4. Able to stand in medical record aisles and reach up or down for records, and occasionally to use a
step stool to reach high records

Department(s):

A878010-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-GEN

Work Schedule:

Monday - Friday, 8:00AM - 5:00PM, with 60 minutes for lunch

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $15.75 HOURLY
Depending on Qualifications

Instructions to Applicants:

Begin the online application process by clicking the '' button. Applicants are asked to upload a cover letter outlining your experience as related to the position as well as a current resume and list of references.

Contact:

Kate Hawley
kate.hawley@wisc.edu
608-263-9905
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

MEDICAL PRO ASST ASSO(23002)

Employment Class:

University Staff-Ongoing

Job Number:

228876-US

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Nov 23 2020 Central Standard Time
Applications Close: Jan 28 2021 11:55 PM Central Standard Time

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