Specialist I/II/III, Online Marketing & Sales



Position Details

Requisition Number

S521P

Home Org Name

Bookstore Administrative

Division Name

VP for Bus-Fin & CFO

Position Title

Specialist I/II/III, Online Marketing & Sales

Job Class Code

EF10

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

Generates and develops business in the internet sales and mail order department by producing merchandise catalogs, setting sales goals, updating the website, and monitoring the overall costs for the department.

Level I Grade 30 $28,000 – $46,700
Level II Grade 31 $31,300 – $52,100
Level III Grade 32 $35,000 – $58,400

Essential Functions

1. Oversees the overall content of the Bookstore internet catalogs, including merchandise selection and removal, photograph of item, uploading each item to the website, detailed product description, and overall appearance.

2. Ensures customer orders are printed, merchandise pulled to fill orders, charge orders out, and pack and ship orders.

3. Forecasts daily, monthly, and yearly sales for web and mail orders; produces reports based off of previous years sales figures and trends and uses Google Analytics and SEO to increase e­-commerce sales and traffic to the website.

4. Performs cost analysis of the web and mail order department to ensure department profitability, including shipping costs, labor costs, and supply costs as compared to overall sales.

5. Negotiates with shipping companies to ensure the bookstore is receiving cost efficient shipping along with timely and accurate delivery to customers.

6. Maintains Bookstore website.

7. Works with the Bookstore’s promotions committee to plan, promote and implement events to online and mail order customers and then tracks the success of the promotion.

8. May create and produce an annual apparel and gift print catalog, including merchandise selection, design, editing, and copy writing.

9. Assists as needed during busy periods with processing orders and resolving customer service issues or wherever there may be a need .

Education Level

Bachelor's degree

Field of Study

Degree in Management, Business Administration, Marketing, or related field

Years of Experience

No experience required for entry level

Area of Experience

Requirements for Additional Job Levels

Level II: 2 years of experience in retail sales and/or customer service
Level III : 4 years of experience in retail sales and/or customer service

Education Level

When a candidate has the required experience, but lacks the required education, they may normally apply additional relevant experience toward the education requirement, at a rate of two (2) years relevant experience per year of required education.

Field of Study

Years of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

None Required.

Desired Qualifications

Salary Grade

30

Salary Range

$28,000 - $58,400

Job Category

Communications/Public Relations/Marketing

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

11/23/2020

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Quick Link for Internal Postings

https://www.auemployment.com/postings/20334
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How were you made aware of this opportunity?
    • AU Employment website
    • Employment websites (Indeed, HigherEd Jobs, etc.)
    • Veterans Assistance Services
    • Disability Assistance Services
    • Newspaper
    • Professional Journal
    • Listserv
    • HR email
    • Social Media
    • State Employment Service
    • Walk-in
    • Other
  2. * Please select the answer that best describes your current employment relationship with Auburn University.
    • Not a current Auburn employee
    • Current Auburn employee in position less than one year
    • Current Auburn employee in position more than one year
  3. * Do you have a Bachelor's degree or higher in Management, Business Administration, Marketing, or related field OR 8 years of experience in lieu of a degree?
    • Yes
    • No


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