COURSE SUPPORT SPECIALIST

General Summary/Purpose

JHU-Engineering for Professionals is seeking a Course Support Specialist to join the Center for Learning Design (CLD) team to assist in the development of online and technology-facilitated courses. The candidate will work independently and as part of an interdisciplinary team to plan, design, develop, and revise online courses.

Specific Duties & Responsibilities

Facilitate the concurrent design and development of multiple online course redevelopments. Adherence to EP’s online course quality standards.

Assist CLD with compliance with established accessibility (ADA/508/UDL) standards as well as university/division standards.

Serve as a member of a course development team, which may include subject-matter experts, faculty, instructional technologists, multimedia specialists, etc.

Maintain a collaborative relationship and open communication with other members of the CLD and the Center for Media and Digital Initiatives (CDMI) team.

Initiate and supervise the online course builds within the learning management system (Blackboard).

Manage project timelines and coordinate with Snr. Instructional Designers and partners to meet project deliverables.

Minimum Qualifications

• B.A. /B.S. degree in education, instructional design, educational technology, or other related discipline.
• One year of progressively responsible related experience.
• Additional education may substitute for required experience, and additional experience may substitute for required education to the extent permitted by the JHU equivalency formula.
  

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications

Minimum of 1-year professional experience in an academic environment, designing and developing distance or online instruction.

Experience developing instruction for science, technology, engineering, or math disciplines. Demonstrated use of Quality Matters™ rubric or similar course design quality standards.

Experience working with both Mac and PC platforms.

Special Knowledge, Skills, and Abilities

Knowledge (awareness/appreciation) of current and emerging instructional technologies and demonstrated experience in integrating these in online instruction using best practices.

Experience working directly with faculty members and/or subject matter experts.

Ability to utilize strong oral, written, and interpersonal skills when interacting with faculty members and colleagues internal and external to the organization.

Ability to exercise independent judgment and solve problems in creative and productive ways.

Technical Qualifications or Specialized Certifications:

Demonstrated experience in working with streaming audio and video, compression methods, file types and formats, and related software and platforms (i.e., Camtasia Studio, Kaltura, etc.).

Proven ability to continually adapt and learn new procedures, systems and software applications. Ability to communicate and collaborate using a variety of synchronous meeting tools (i.e., Zoom, Adobe Connect, Google Hangouts, Skype, etc.).

Demonstrated experience with learning management systems, Microsoft Office Suite and Adobe Creative Suite.

Classified Title:Course Support Specialist
Working Title: COURSE SUPPORT SPECIALIST ​​​​​
Role/Level/Range: ACRO37.5/03/CF
Starting Salary Range:$21.4 to $29.49; Commensurate with Experience
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am to 5:30pm; Up to 37.5 hrs/ week
Exempt Status: Non-Exempt
Location: 01-MD:Homewood Campus
Department name: 10001473-EP Personnel
Personnel area: Whiting School of Engineering

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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