Business Services Analyst

Template Management:

• Work with Central scheduling template building team to set up provider templates in EPIC:
• Includes new locations/providers
• Modifications (e.g. - updating slot type, inserting pumping breaks, etc.)
• Approved ad hoc changes
• Template edits approved by leadership
• Template closures for faculty departure

QGenda:

• Process Owner
• Audit and ensure all approved changes are updated in EPIC within 5-business days
• Liaise with MOC Supervisor for changes less than 12-weeks
  

Clinical Program Project Management:

Develop comprehensive project plans for identified opportunities – establish project goals, objectives and outcomes, secure leadership support and endorsement Determine project time line to accomplish identified goals with milestones Assist in the implementation of projects - utilizes skills of communication, negotiation and problem solving to effectively execute identified steps of implementation, monitors progress towards outcomes and modifies action plan accordingly, plans interventions as necessary to maintain time line, recognizes potential for integration / collaboration Evaluate project outcomes - collects relevant data to determine efficiency of project, makes and implements recommendations to improve project outcomes or processes, develops written summary reports by making recommendations to the leadership Work with clinical areas to identify projects to meet operational targets, implement, and maintain performance improvement initiatives
• Lead, facilitate, or support meetings and committees as appropriate
• Develop written summary reports by making recommendations to the leadership based on data analysis
  

Space Assignments:

• Maintain clinic space assignment master grids
• Maintain provider assignment grids by day
• Ensure all provider assignment changes are uploaded in grids, qgenda, EPIC
  

Adopt-a-Block:

• Maintains ownership ofendoadoptablock@jhmi.eduemail
• Responsible for reviewing all unassigned blocks of Endoscopy for every unit
• Responsible for sending emails of unassigned block time every Monday to all stakeholders to solicit adoption of open blocks
• Reviews all requests to adopt-a-block with Clinical Directors
• Enters all approved adoption blocks to QGenda
  

Scheduling Review:

• Create weekly report for schedule review with Access Services, Division Administration and Clinical Support team leadership
• Assign gaps to be addressed by Access Services or Clinical Support team weekly
• Follow up to ensure gaps have been filled with scheduled patients
• Ensure weekly schedules are full
  

Customer Service & Teamwork:

• Ability to multi-task, prioritize, organize, and work closely with all departments and divisions
• Work collaboratively with both Divisional and other JHU administrative personnel
• Must have strong interpersonal communication skills as well as organizational skills
• Prioritization of administrative tasks and tracking is a requirement
• Experience working with underserved populations or diverse populations is preferred

Communication: Good oral, written, and organizational skills

Minimum Qualifications:

• Bachelor’s Degree is required
• Master’s preferred in relevant area
• Three years of related experience required
• Additional education may be substituted for years of work experience.​​​​​​​
• JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

• Sitting in a normal seated position for extended periods of time
• Reaching by extending hand(s) or arm(s) in any direction
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s); for example, using a keyboard

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This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Classified Title: Business Services Analyst ​​​​​
Role/Level/Range:ATP/04/PD
Starting Salary Range:$59,280.00 - $81,435.00;Commensurate with experience
Employee group:Full Time
Schedule:Monday-Friday, 8:30am - 5:00pm
Exempt Status: Exempt
Location:School of Medicine, East Baltimore Campus
Department Name:Medicine, Gastroenterology
Personnel Area:School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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