IT Support Specialist I
- Employer
- Florida Gulf Coast University
- Location
- Florida, United States
- Salary
- Salary Not Specified
- Date posted
- Nov 23, 2020
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Type
- Full Time
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Job Summary
The IT Support Specialist I resolves user problems with applications and services. Diagnoses problems through analysis, testing, and discussions with users. Coordinates with other technology departments to resolve problems. Ensures problem resolution and develops supporting documentation. Responsible for the deployment of computers for use in the enterprise.
Job Description
Typical duties may include but are not limited to:
•Diagnoses problems using troubleshooting techniques and resolves problems according to established procedures.
•Coordinates with internal and external technical support to resolve problems.
•Creates systems performance/configuration reports.
•Maintains hardware and software inventories and documentation.
•Evaluates and provides techniques for increasing user productivity.
•Tracks tickets in work order system.
•Serves as a point of escalation for IT Maintenance Technicians.
Other Duties
•Serves as essential personnel and provides assistance in the event of an emergency on campus.
•Performs other job-related duties as assigned.
Additional Job Description
Required Qualifications
High school diploma or equivalent.
Two years of related full-time experience supporting current Microsoft Windows Platform/Apple Mac OS enterprise environment.
Experience with configurations of the current version of Microsoft Office.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.
Must be able to work Tuesday through Saturday from 2:00 p.m. to 11:00 p.m. Schedule may vary by term, but will not exceed 40 hours per week.
Preferred Qualifications
Bachelor’s degree from an accredited institution in an area of appropriate specialization.
Experience supporting users in a higher education environment.
One year of experience with desktop management applications such as SCCM, Ghost (GSS).
Recent certifications such as CompTIA A+, Microsoft MCDST, Microsoft SCCM, or Apple ACMT.
Knowledge, Skills & Abilities
Knowledge and experience in trouble-shooting hardware, software configurations, and basic networking configurations.
Knowledge of basic application deployment, packaging and scripting. Basic knowledge of installing and configuring Windows and Mac OS operating systems in an enterprise environment.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Strong interpersonal skills and ability to deal effectively in a team environment.
Strong verbal and written communication skills and the ability to present effectively to small and large groups.
Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and diverse demands are involved.
Ability to collaborate and work effectively within a diverse community and willingness to contribute to a team effort.
Ability to manage and coordinate assignments to meet deadlines.
Ability to work independently to complete assignments.
Ability to provide professional customer service.
Ability to operate Mac OS, Windows, and Android/i OS computers and devices.
Ability to communicate technical guidance and instructions to users on the use of computers and other applications and systems.
FGCU is an EOE AA /F/Vet/Disability Employer.
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