Staff Assistant

Staff Assistant

Job ID: 221998
Location: Statesboro, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Henderson Library. The Discovery Services Assistant provides assistance with projects related to auditing, troubleshooting, and enhancing resource discovery and access across all supported collections and platforms.

Responsibilities

• Works with all department functional teams, faculty, and staff as appropriate to develop and conduct all regular and ad hoc resource access audits.
• Assists with discovery-related enhancement projects as assigned.
• Manages student assistants in support of assigned projects.
• Provides general customer service support for the eTeam in the absence of the Discovery Services Librarian.
• Provides dedicated customer service support for assigned projects.
• Performs all other duties as assigned.
• Assists with monitoring, auditing, and processing changes to electronic collections, portfolios, and resource assets in Alma, LibGuides, and other supported platforms.
• Assists with monitoring, auditing, and processing changes to electronic portfolios reported by ExLibris, EBSCO and other update channels.
• Assists with batch loading of bibliographic and holdings records in Alma, EDS, and other supported platforms.
• Assists in metadata enhancement projects as assigned.
• Monitors and reports platform updates and system status notifications.
• Monitors eTeam tickets and participates in triage and resolution of troubleshooting requests.
• Assists with updating and maintaining internal and external FAQ and System Status content, and troubleshooting-related protocols and decision trees.
• Assists with discovery-related usability testing, and survey and ethnographic research.

Required Qualifications
Educational Requirements

• High school diploma or equivalent

Required Experience

• One or more years of related work experience

Preferred Qualifications
Preferred Educational Qualifications

• Bachelor's degree

Preferred Experience

• Experience working in a library

Proposed Salary
$25,500 - $25,950

Required Documents to Attach

• Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities
ABILITIES

• Consistently exhibit engaging customer service
• Navigate web access and email with or without reasonable accommodation
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to maintain confidentiality and secure sensitive information

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Demonstrate commitment to inclusiveness by working well with diverse populations
• Demonstrate appropriate organizational skills as required for specific position
• Effective communication (verbal and written); organizational, detail orientation and human relations skills
• Demonstrated commitment to customer service centered work ethic
• Demonstrated commitment to equity, diversity and inclusion

Apply Before Date
November 30, 2020

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

• Georgia Southern University is a Tobacco and Smoke-Free Community.
• Successful completion of background investigation and legal authorization to work in the US prior to employment.
• Must be able to perform duties and responsibilities with or without reasonable accommodation.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Background Check
Standard

Department Information
3900170101 Library General Operations

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=221998&PostingSeq=1

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