Enrollment Specialist
- Employer
- Laureate Education, Inc.
- Location
- Maryland, United States
- Salary
- Competitive Salary
- Date posted
- Nov 20, 2020
View more
- Position Type
- Faculty Positions, Education, Education Administration & Leadership
- Employment Level
- Non-Tenured Track
- Employment Type
- Full Time
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Walden University, a Certified B Corporation® with 50
years of experience serving a diverse community of career
professionals, is currently seeking dynamic and engaging Enrollment
Specialists. As an Enrollment Specialist, you will join our online
learning community to consult and recruit qualified candidates to
enroll in higher education programs that align with their personal
and professional goals. Recruiting qualified applicants requires a
consultative approach, dedication to student success and passion
for changing lives through high quality education. As the first
point of contact, Enrollment Specialists play a critical role in
guiding prospects through every step in the application process,
ensuring every student is prepared for a successful academic career
with Walden University. ESSENTIAL DUTIES AND SKILLS:
Proactively contact and respond to prospective students via
telephone, email and SMS
Assess and qualify prospects to determine if Walden University
programs meet the academic and professional goals of prospective
applicants
Ability to establish rapport and build relationships via phone
in a high-volume call environment
Track record of achieving measurable results in a fast-paced,
deadline-driven department
Remain compliant with standards and policies of the University
while operating in a student-centric environment
Collaborate with other departments to ensure positive
application progression, student satisfaction and success
REQUIRED KNOWLEDGE AND COMPETENCIES
Bachelor's Degree preferred
Minimum of 1 year of customer service experience required
Experience with online education preferred
Exceptional verbal and written communication skills
required
Experience working in Customer Relationship Management
platforms required
Proficient computer skills required, including experience with
Microsoft Office programs
Ability to prioritize and work in a fast-paced environment
Requires the ability to work a flexible schedule, weekends, and
evenings to accommodate student, departmental and company's
needs
POSITION IN ORGANIZATION REPORTS TO: Enrollment Manager
- Salesforce experience preferred
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