Director of Student Success

General Summary/Purpose

The Advanced Academic Programs (AAP) in the Krieger School of Arts and Sciences at Johns Hopkins University (JHU) seeks an experienced and dynamic student services leader to strategically integrate academic and professional support services into the student experience. Each year, AAP enrolls almost 5,000 graduate part-time and professional students in more than 40 distinctive professional graduate degrees, post-baccalaureate certificates, and non-credit courses in two geographic locations (Washington, D.C., and Baltimore) and online. Over 77% of AAP’s enrollments are in the online programs.

Reporting to the Associate Dean for Graduate and Professional Programs, the Director of Student Success and Advancement provides vision and strategic oversight for the rebrandedOffice ofStudent Success and Advancement and serves on the AAP Senior Leadership Team.

The mission of the Office of Student Success and Advancement is to create an integrated support system that facilitates both academic achievement and career success for each AAP student. The Office will be a hub connecting students to opportunities, individuals, and tools to support their success.

Specific Duties & Responsibilities

The Director will manage a team of dedicated student support professionals in two areas: academic success and professional success.

In the area of academic success, the Director provides oversight for retention and persistence efforts related to advising and student support including but not limited to: orientation and ongoing community programming, student mental health support, academic advising, crisis management, disability support services, and tutoring. In area of professional success, the Director will provide oversight for life design programming and resources, opportunities for students to connect with employers and alumni, and post-graduate outcomes. In both areas, the Director will ensure alignment with the mission and vision of the Associate Dean, the Krieger School of Arts and Sciences, and the Office of the Provost, specifically: Vice Provost for Student Affairs, Vice Provost for Student Health and Wellbeing, and Vice Provost for Integrative Learning and Life Design.

The Director oversees policies, procedures and systems related to conduct, academic advising, student support services, career development, employer engagement and alumni engagement. The Director is responsible for ensuring AAP’s compliance with appropriate federal laws in these areas, including FERPA, Americans with Disabilities Act, and Title IX.

The Director manages the non-academic student conduct process for AAP students in conjunction with the University Student Conduct Code. The Director serves as Academic Integrity Officer for academic conduct issues within AAP and manages the adjudication process in accordance with the Graduate Academic Misconduct Code. A crucial part of the conduct process – both academic and behavioral – includes the ongoing training and support of faculty and staff in these policies and procedures.

The Director reviews appeals from students regarding AAP and University policy and adjudicates, consulting the Associate Dean as needed.

In collaboration with the Vice Provost for Student Affairs, Risk Management, and General Counsel, the Director will develop and implement crisis response protocols for student-related emergencies. The Directorposition serves as the senior administrator on-call for AAP for student-related emergencies.

Minimum Qualifications

  • Master's degree in education or specific field related to program.
  • 5 years of experience in all aspects of academic program administration.

Preferred Qualifications

  • Supervisory experience preferred.
  • Master’s degree or Terminal degree in education, preferably in higher education or student affairs
  • 7-10 years of experience working experience in all aspects of academic program administration, preferably in student services, with experience in academic advising, career development.

Special Knowledge, Skills, and Abilities

  • Experience with non-traditional learners in professional graduate programs
  • Experience developing and managing a system of support for student services
  • Experience developing policy, preferably in higher education settings
  • Experience building relationships within and navigating a large, complex decentralized organization
  • Understanding of federal laws related to higher education, including but not limited to FERPA, ADA, Title IX
  • Conflict management, particularly in an educational setting
  • Understanding of career development theory and best practice relevant to career readiness and employer engagement
  • Crisis response experience
  • Understanding of academic advising and student development theoretical frameworks
  • Strategic planning
  • Superb relationship-building skills

Supervisory responsibility: 4-6 staff positions

Classified Title:Academic Program Manager
Working Title: Director of Student Success ​​​​​
Role/Level/Range: ACRP/04/ME
Starting Salary Range:$60,945 - $83,865 / Commensurate with experience
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm, Up to 37.5 hrs/ week
Exempt Status: Exempt
Location: 01-DC:District of Columbia
Department name: 60007952-AAP Student Services
Personnel area: School of Arts & Sciences

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Homewood Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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