CO Medical Office Coordinator

General Summary/Purpose

Coordinates administrative activities for Wilmer’s Medically-Necessary Contact lens (MNCL) program. The Coordinator serves as the primary departmental resource for patients, providers, managers and staff about the services related to these programs. The Coordinator provides this support across the Wilmer enterprise.

Specific Duties & Responsibilities

• Acts as a liaison between the patient, Wilmer staff, Optometrists, and insurers and manages expectations for all parties.
  
• Informs patients about the steps required to proceed before ordering these devices, including contacting insurance companies, collecting payment, ordering the devices and scheduling follow up visits with the provider.
  
• Explains applicable co-pays, co-insurance and deductibles to patients.
  
• Contacts patients’ insurance companies (primary and secondary) to verify whether the patient has benefit coverage for the lenses and fittings.
• If yes, determines whether insurance companies require pre-authorizations/pre-certifications.
• If yes, requests approval by phone or in writing based on insurer’s requirements. Includes statement of medical necessity from provides for support. Follows up with insurer until an approval or denial is obtained.

Requirements:

Excellent follow through.

High level organizational skills.

Ability to prioritize.

Delivery of exceptional customer service in a busy medical environment. Customers include patients, referring providers and staff.

Capacity to cross cover work with colleagues.

This description is general and may require other duties as assigned.

Minimum Qualifications(Required)

High School Diploma/GED.

Two (2) years related experience.

Additional education may be substituted for years of related experience.* JHU Equivalency Formula:30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. *

Preferred Qualifications

Knowledge of optics.

Knowledgeable regarding insurers and insurance coverage.

Knowledge of the Epic system and Office Mate.

Special Knowledge, Skills, and Abilities

Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.

Excellent customer service skills needed.

Classified Title: Medical Office Coordinator
Working Title: CO Medical Office Coordinator ​​​​​
Role/Level/Range: ATO 40/E/02/OD
Starting Hourly Pay Rate Range:$15.26 - $21.00/hr, Commensurate with Experience
Employee group: Full Time
Schedule:Monday - Friday, 8:30a-5:00p / 40 hrs per week
Exempt Status: Non-Exempt
Location:04-MD:School of Medicine Campus
Department name: 10002969-SOM Oph Wilmer Vision Services
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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