Residence Hall Attendant

Illinois, United States
Salary Not Specified
Nov 05, 2020
Employment Type
Full Time

Primary Function

This is a 9-month position with work hours from 10:00 p.m. to 6:00 a.m. The work period is from August 16 – May 15 each year.

Employees at this level monitor the activities of occupants and guests and the physical conditions of a residence hall during night hours. They work under general supervision of higher level personnel.

Duties and Responsibilities (generally)

Sign in guests and check residents’ IDs. Observe and report any safety or medical concerns. Perform other duties as assigned.

Minimum Required Qualifications for this position

1. High school graduation or equivalent

Specialty Factors (Additional Required Qualifications)

Education and Experience Preferred


List the knowledge, skills, and abilities critical to the performance of this position.


1. Knowledge of principles and processes for providing customer service.

2. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.

3. Knowledge of electronic equipment, computer hardware and software, and their applications.

4. Knowledge of, or the ability to learn and uphold, University policies and procedures to promote security operations for the protection of people, data, property, and institutions.

5. Ability to exhibit strong organizational skills and maintain detailed, accurate records.

6. Ability to communicate effectively as appropriate for the needs of the audience, which could include de-escalation and conflict resolution.

7. Ability to interpret work related documents, policies, and procedures.

8. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

9. Ability to think critically, respond effectively, and maintain a professional demeanor in a potentially high stress or emergency situations.

10. Ability to adapt to changing organizational needs.

Working Hours
10:00 PM to 6:00 AM
Hiring rate/range
Commensurate with experience, education, and internal equity; position includes a robust benefits package to eligible applicants.
Posting Date
Closing Date
Priority Review Date

Special Instructions to Applicants


  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.
  • If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
  • After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this particular position.
  • Please monitor your e-mail for further information regarding your application. Emails will be generated from and Please add these emails to your address book to ensure timely delivery of any future communication.
  • We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.
  • ALL QUALIFIED CANDIDATES WILL BE SCHEDULED TO COME TO THE NIU DEKALB CAMPUS TO TAKE A STATE UNIVERSITIES CIVIL SERVICE EXAMINATION . At the time of testing, you will be required to present a photo ID. NOTE : If you have previously tested for this classification and wish to rewrite the exam to improve your score and register position, please contact the Civil Service Testing Office by the posting deadline.
  • Required documentation noted in the posting such as driver’s license, licensures, or certifications MUST be presented at the time of examination.
  • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.
  • After testing of all qualified applicants has been completed for this position, the names with the top three scores will be referred to the hiring department for interview.
  • Click on Residence Hall Attendant for more information including typical duties, minimum acceptable qualifications, and testing requirements.
  • Please click Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Link to Department Homepage
NIU Public Safety
Physical Demands

Physical Requirements:
This individual must be able to perform at significant cognitive levels. He or she must be able to assess a situation and make appropriate decisions. The person holding this position must have sufficient intellectual capacity to remain in control while working in stressful conditions. He or she may need to squat, bend or reach for short periods and lift up to 50 lbs.
Work Environment:
This individual generally works in a climate-controlled environment. However, there may be occasions when he or she is required to work in uncomfortably warm or cool conditions. This person will be required to engage in shift-work or work an extended schedule. He or she may be required to sit at a desk in an office or a classroom for up to eight (8) hours within a day with limited ability to stretch or reposition themselves. There may be times when he or she has to work in surroundings that are loud and/or disruptive.

EEO Statement

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230

Is Background Check Required
Visa Policy

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form . For further assistance, please contact the office of Affirmative Action, Equal Opportunity and Education ( AAEOE ) at .

Clery Act Information

NIU provides information regarding campus security, personal and fire safety, including topics such as: crime prevention, emergency response procedures and crime reporting policies, in addition to crime and fire statistics for the most recent three calendar years. The Annual Security Report containing security and safety information is available at or by contacting the University Police Department and Public Safety Department at 815-753-9628 to receive a hard copy. The Annual Fire Safety Report is available at or by contacting the Environmental Health and Safety Department at 815-753-0404 to receive a hard copy.

Quick Link
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
    • Yes
    • No
    • Not Applicable
Applicant Documents
Required Documents
  1. Resume/Curriculum Vitae
Optional Documents
  1. Certifications/Licensure #1
  2. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)

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