Operations Manager of the Military & Veterans Success Center

Colorado State University Pueblo
Colorado, United States
$43,000.00 - $45,000.00
Nov 18, 2020
Employment Level
Employment Type
Full Time
The Military and Veteran Success Center (MVSC) serves veterans, active-duty members, reservists and dependents regarding academic, social and financial needs while they transition from the military to being enrolled students at Colorado State University Pueblo. This includes helping eligible military veterans and their qualified dependents secure their veteran’s education benefits through the US Department of Veterans Affairs.


 Description of Job: The primary role of the Operations Manager is to assist with management of administrative operations in the Military and Veterans Success Center.  This includes the billing processes for veterans and active-duty service members using active-duty tuition assistance and veterans education benefits.  This position will assist with the certification of veterans education benefits and will assist with the supervision of work-study employees assigned to the department.  This position will be responsible for maintaining a professional work environment ensuring the highest quality of customer service.

Primary Duties:

Billing Specialist
  • Provides support to Business Financial Services and is responsible for accounts Payable processing including examining and verifying a variety of transactions for students using active-duty tuition assistance and veterans education benefits. 
  • Serves as a safeguard for the University by following the controls and procedures in place. 
  • Pays invoices prior to the due date and addresses questions quickly with excellent customer service. 
  • Knowledgeable in federal and state policies regarding certification and billing of veterans education benefits and tuition assistance.
School Certifying Official
  • Assists in the certification of veteran education benefits as a School Certifying Official.  
  • Must be able to maintain yearly School Certifying Official Status by completing yearly trainings.
Work-study Supervision
  • Assists with the supervision and training of work-study employees to include hiring, training and submission of timecards and contracts to the Department of Veteran Affairs.
Data Collection
  • Collects both quantitative and qualitative data related to each student, major and caseload. 
  • Generates reports based on collected data. 
  • Conducts program evaluations. 
  • Reports results of evaluation. 
  • Contributes to end-of-semester and annual reports on student success, persistence and retention.
Ancillary Duties
  • Serves on various University Committees.  
  • Other duties as assigned.


 Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights: Minimum Qualifications
  • Bachelor's degree from a regionally accredited college or university.
  • Understands the impact of cultural and military service on learning. 
  • Must complete and maintain School Certifying Official credential with the Department of Veteran Affairs. 
  • Experience in data tracking systems.
  • Demonstrated strong written and oral communication skills.
  • Demonstrated ability to multi task in a faced paced environment.
  • Demonstrate ability to work with technology including Word, Excel, and PowerPoint.

Preferred Qualifications
  • Master’s degree from a regionally accredited institution in education. 
  • Demonstrated experience with VA education benefits and Tuition Assistance for Active-Duty Service Members.
  • Experience in management.
  • Supervisory Experience.
  • Demonstrated ability to work successfully in a team environment and with a diverse population.
  • Experience in higher education. 
  • Demonstrated Experience with Family Educational Rights and Privacy Act.


 Supplemental Information: All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 
  1. a letter of intent (cover letter);
  2. a current resume or CV;
  3. unofficial or official transcripts showing required degree conferred; and
  4. three professional references with contact information to the on-line application.
Applications submitted without the required attachments above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4:00 p.m. (MST) on Tuesday, December 8, 2020 will be given full consideration.

About Colorado State University Pueblo

Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small professor-to-student ratio for an ever-changing global economy.  Students can choose from 28 undergraduate programs with 70 fields of study in the College of Science and Mathematics, the Hasan School of Business, the College of Humanities and Social Sciences, and the College of Education, Engineering, and Professional Studies and 10 graduate programs.

CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly-growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  The University also seeks to provide a rich and diverse cultural environment that allows freedom of expression within a spirit of civility and mutual respect.  The public service expected of all members of our community benefits our society - local and global - and builds our sense of citizenship.

Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of Education, Engineering and Professional Studies houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

About Pueblo, Colorado 

The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

The University reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Human Resources at (719) 549-2441 or 

In compliance with the Clery Act of 1990, the University's annual security report is available at: https://www.csupueblo.edu/campus-safety. 

Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.