Clinical Operations Manager

Marist College

Clinical Operations Manager

The Marist College PA Program seeks a highly motivated, energetic candidate with experience in healthcare to manage the program’s clinical operations. The candidate would join a team of hardworking individuals, committed to excellence in education, service, and creating a sense of community. The ideal candidate is a detail-oriented college graduate with 2-3 years of experience in a healthcare setting working directly to support Physician Assistants or Physicians.  The candidate would demonstrate a working knowledge of healthcare roles and polices and be able to interact with students, faculty, and staff in a fast-paced, team environment.

Major duties and responsibilities include:

• Ensure regulatory compliance with HIPAA in managing didactic & clinical student health information
• Manages the personnel functions of Standardized Patients including scheduling, attendance, and payment
• Supervises Standardized Patients
• Coordinates training of Standardized Patients with faculty
• Monitors & analyzes clinical year logs and data and participates in the program’s assessment process
• Manage clinical program data including health, site, preceptor, student, and program information
• Performs audits of clinical program data and takes initiative in rectifying any noted deficiencies
• Maintains frequent and meaningful contact with the Clinical Coordinators
• Proactively identifies and participates in the selection for new clinical sites
• Assists with core administrative functions for the clinical year
• Manages the public relations between clinical sites and the program
• Provide input into program-related activities and development
• Provide high-quality work demonstrating initiative, professionalism, and significant attention to detail

Minimum Qualifications:

A Bachelor’s degree in a related field is required. Data management experience, administrative & customer support experience is also required. At least 1 year of experience in a healthcare setting is required. We seek a candidate who is detail and team oriented with excellent communication skills, knowledge of medical terminology, basic healthcare roles, responsibilities, and policies, and has an ability to effectively interact with medical staff at clinical sites. 

Essential Functions:

• Serve as initial point of contact for clinical preceptors, administrators, and support staff
• Schedule clinical rotations in collaboration with the Clinical Coordinator(s)
• Schedule clinical site visits and student site visits
• Perform an evaluation for initial site visits for new clinical sites either in person, or virtually
• Support the program in preparing accreditation data & documentation:
• Maintain and update records for all clinical sites & preceptors in accordance with ARC-PA requirements.
• Ensure timely completion of student onboarding documents and medical requirements
• Evaluate student health information ensuring documents are compliant with ARC-PA standards, while maintaining HIPAA compliance
• Evaluate site specific onboarding requirements and ensure that onboarding requirements are met by all students
• Assist in clinical site acquisition by conducting site outreach and initial site contact under the oversight of the Clinical Coordinator(s)
• Coordinate & setup technology for program medical simulations including:
• Troubleshoot technical problems on remote platforms
• Schedule, monitor, and run on site or remote encounters between students, faculty, and standardized patients
• Track assignment due dates
• Log & file student assignments
• Assist the Clinical Coordinator(s) in scheduling student call-back days
• Coordinate standardized patients in collaboration with the Clinical Coordinator(s)
• Log standardized patient hours for payment
• Primary manager for clinical year information including rotation documentation and student logging
• Proctor examinations:
• End of rotation examinations
• Didactic examinations, as needed
• Plan program events including:
• Annual preceptor appreciation event
• Preceptor awards
• White coat ceremony in collaboration with the business manager & program director
• Coordinate preceptor and clinical site payments
• Take weekly clinical team meeting minutes & other program meetings
• Demonstrate commitment to Marist College and program mission, and values
• Manage program data as determined by the Program Director
• Other responsibilities as determined by the Program Director

Preferred Qualifications:

Intermediate/Advanced experience with MS Office Suite including Word, Excel, Outlook, PowerPoint, SharePoint & OneDrive is preferred. Experience working directly with PAs or Physicians and event planning preferred. 2-3 years of experience in a healthcare setting and at least 1 year in an academic setting preferred.

About the Department and School

The Master of Science in Physician Assistant Studies Program is a 24-month, full-time program designed to prepare students for the Physician Assistant National Certification Examination (PANCE) and for a successful career as a physician assistant. The program consists of two 12-month phases: didactic and clinical. Students will learn about healthcare in a variety of settings and across the lifespan. In addition, the ethical responsibilities of the profession, behavioral aspects of health, roles and responsibilities of the physician assistant, and global aspects of health are covered.

By design, the program offers seven required core rotations in the clinical year, as well as two electives focusing on students' specific interests. A notable strength of the program is the tremendous support it has received from the regional healthcare community, with our students being hosted at a wide variety of clinical sites.

About Marist

Located on the banks of the historic Hudson River and at its Florence, Italy campus, Marist College is a comprehensive, independent institution grounded in the liberal arts. Its mission is to “help students develop the intellect, character, and skills required for enlightened, ethical, and productive lives in the global community of the 21st century.” Marist is consistently recognized for excellence by The Princeton Review (Colleges That Create Futures and The Best 385 Colleges), U.S. News & World Report (10th Best Regional University/North, 5th Most Innovative School/North), Kiplinger’s Personal Finance (“Best College Values”), and others. The College is top-ranked for long-term study abroad (#4 in the U.S.) by the U.S. State Department’s Open Doors report. Marist educates more than 5,000 traditional-age undergraduate students and 1,400 adult and graduate students in 47 undergraduate majors and numerous graduate programs, including fully online MBA, MPA, MS, and MA degrees, and also Doctor of Physical Therapy and Physician Assistant programs.  To learn more, please visit https://www.marist.edu/about

Applications

To learn more or to apply, please visit https://www.marist.edu/careers. Only online applications are accepted.

Marist College is strongly committed to the principle of diversity and is especially interested in receiving applications from members of ethnic and racial minority groups, women, individuals with disabilities, veterans, and persons from other under-represented groups.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER