Client Systems Administrator (Computer Support Analyst 2)

Client Systems Administrator (Computer Support Analyst 2)

Req #: 184519 Department: UW Bothell – Information Technologies Appointing Department Web Address: Job Location: UW Bothell Posting Date: 11/09/2020 Closing Info: Closes On 11/25/2020 Salary: $4,653.00 - $6,259.00/Month Union Position: Yes Shift: First Shift Notes: Please click here for more information about Fixed Duration Positions.

The University of Washington is following physical distancing directives from state and local governments as part of the collective effort to combat the spread of COVID-19. Click here for updates

Work is ordinarily performed in an office environment but may be performed remotely depending on health and safety requirements under the COVID-19 pandemic.
The University of Washington Bothell is one of the most dynamic public universities in the state of Washington. We offer a participatory student experience grounded in hands-on learning, close relationships with faculty members as teachers and mentors, and the personalized support of staff who are dedicated to student success. The academic work of the campus focuses on cross-disciplinary research and creative practice, connected learning, and community engagement. UW Bothell’s current enrollment is approximately 5,500 students. More than 90 percent of undergraduates are from Washington State, and approximately half are first-generation college attendees or come from underrepresented groups. Located along wetlands and a river north of Seattle, UW Bothell builds vibrant regional partnerships, creates and disseminates new knowledge, and prepares students for leadership throughout Washington and beyond.

Diversity is a core value of University of WA Bothell. We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. To learn more, read our Diversity Statement .

University of Washing Bothell has an outstanding job opportunity for Temporary Full Time Client Systems Administrator (Computer Support Analyst 2).

IT Department is seeking a dynamic and energetic individual that loves technology and new challenges for a Client Systems Administrator (Computer Support Analyst 2) position in a diverse university environment. Ideal candidates, like you, will bring excellent technical and interpersonal skills, a team-oriented and collaborative approach, and a desire to continue to develop and refine your skills. As a member of our team, you will have opportunities to grow technically and professionally.


Client Desktop Management:

• Provides expertise on Windows OS, Mac OS and software applications for campus standard, client and classroom computer systems and image(s).
• Utilizes designated client management and deployment applications/tools (e.g., WSUS, MECM).
• Maintains systems, scripts, and processes needed for OS and application delivery to client desktops and computer labs. This includes writing and editing scripts in standard, departmental approved scripting languages (e.g., Windows PowerShell) in order to further automate the image/software package deployment and maintenance process.
• Assists with the development, implementation and review of desktop deployment and support processes and procedures.
• Responsible for testing and troubleshooting OS and software applications on UW Bothell owned devices.
• Research and advise individuals, schools, or departments on acquisition of new computing equipment.
• Familiarity with Active Directory GPOs, common client security configurations, ability to triage and respond to computer security related incidents.

Client Support:

• Provides backup for IT Helpdesk support functions.
• Responds to tickets in the various queues: including troubleshooting issues, resolve problems, provide instruction and deploy technology, via in-house, remote or desk-side support.
• Escalates tickets as appropriate and alerts supervisor or other IT groups of possible issues promptly.
• Assists with the set-up and delivery of computer systems to UW Bothell faculty and staff, as needed.
• Writes and/or updates documentation as required, including web-based Frequently Asked Questions, knowledge base articles, internal documentation and other forms of documentation.
• Leads and assists with various IT projects as needed.

Communications & Teamwork:

• Communicate project and operational status, updates and issues to management and keep team members informed.
• Practice active listening skills and be respectful in all communications (verbal, non-verbal and written) to reduce conflicts, strengthen cooperation and foster understanding.
• Interpret and communicate information, ideas and instructions clearly and accurately both verbally and in written materials intended for distribution.
• Effectively convey technical information to a non-technical audience.

Department Specific:

• Demonstrate curiosity, adaptability, and flexibility in all areas of the position.
• Deliver IT services (and technology) with a customer-focus, and in the service of our campus mission.

Minimum Qualifications:

• Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Analyst I OR equivalent education/experience.
• In-depth knowledge of computer systems (Hardware and OS).
• Expertise in Macintosh and Window platform support.
• Experience with and basic understanding of Microsoft Active Directory and Group Policy, Windows and Mac management applications/tools.
• Ability and experience to write scripts in administrative languages (i.e. Windows PowerShell, Bash, AppleScript, Python).
• Ability to troubleshoot complexproblems, identify, and implement solutions.
• Experience in effectively handling difficult and high-pressure support situations in a fast-paced and dynamic environment, on the phone, via email, and in person.
• Ability to work with diverse constituents including students, faculty and staff.

Desired Qualifications:

• A Bachelor’s degree.
• Experience in assisting end users with the use of new technologies, where detailed documentation may not be available or easy to find.
• Knowledge of management tools for installation, configuration, and software deployment to endpoints.
• Knowledge of Active Directory, Group Policies, and security best practices.
• Good judgment, discretion and the ability to maintain confidentiality.
• Individuals in this position may need to lift and move computer systems or other technology.
• Attention to detail, timely and appropriate follow-up, proactive and constructive problem solving, openness to new approaches.
• Strong communication and customer service skills and an ability to remain calm, friendly and relaxed in a fast-paced environment.
• A strong aptitude and desire to learn new technologies.

Conditions of employment:

• 40 hours a week; Monday through Friday during regular business hours. Some overtime or off-hours work may be required as needed.
• Currently a mix of remote and on-site work.
• Work will be performed across UW Bothell campus. This role is required to walk/travel to other buildings on campus as needed.
• Typically in a shared space office environment.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter, and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .

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