Veterans Affairs Coordinator

Virginia, United States
Competitive Salary
Nov 13, 2020
Employment Level
Employment Type
Full Time
Working Title Veterans Affairs Coordinator Position Number FA425 FLSA Exempt Appointment Type Full Time Sensitive Position No Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.

Campus Security Authority Yes Campus Security Authority Statement

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel No Designated Personnel Statement

A “designated position” means this position could potentially be required to work (depending on the event) during an emergency closing. This is NOT a “designated position.”

Statement of Economic Interest No Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position No Restricted Position Statement

A restricted position would be subject to availability of funding. This is NOT a restricted position.

Chief Objective of Position

The Veterans Affairs (VA) Coordinator oversees the appraisal, collation and certification of credit hours for VA education programs chapters (to include Ch. 30, Ch. 33 Post 9-11, Ch, 31, 32, Ch. 35, Ch. 1606, Ch. 1607) toward approved academic programs. This position develops, leads, and provides a comprehensive program of outreach, support and services to students associated with military families. The VA Coordinator leads the overall coordination of Veterans Affairs (VA) Enrollment Services through responsibility of the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs, Federal policies, and state and institutional policies and regulations as related to students of military families. This position coordinates related activities associated with the maintenance of academic records and the data integrity of academic records. Through independent decision-making and problem solving within complex guidelines, the VA coordinator is familiar with and has the ability to interpret and communicate complex University policies, state and federal laws and regulations.

Work Tasks

Coordinate Veterans Affairs Enrollment Related Services
• Oversees the overall coordination of Veterans Affairs (VA) Enrollment Services to include working knowledge and the processing of documentation for Ch. 30, Ch. 33 Post 9-11, Ch, 31, 32, Ch. 35, Ch. 1606, Ch. 1607.
• Leads the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs, Federal policies, and state and institutional policies and regulations as related to students of military families.
• Works closely with Student Accounts and Financial Aid to encode students associated with military families with anticipated aid and disbursement regarding tuition and fees.
• Communicates and collaborates with student services staff, faculty and administrators to promote and implement VA student retention and success efforts.
• Develops and facilitates veteran student workshops, programs, and seminars.
• Participates in institutional and state meetings as directed and as related to students of military families.
• Maintains annual mandatory School Certifying Official (SCO) training requirements and tracks requirements through VA’s Live Assessments system.
• Manages and develops the VA website and other Veterans Affairs Enrollment Services resources.
• Works collaboratively with the Communication and Public Relations to publicize advertisement.
• Develops written and web-based information to provide information and guidance to potential students, current students and the college community in the areas of the veterans’ educational benefits and eligibility, educational objectives and degree opportunities.
• Assists students in applying for a wide variety of VA programs.
• Leads the strategic efforts in ensuring compliance with unique VA policies and requirements.
• Develops presentations and represents the Office of the Registrar and Veterans Affairs Enrollment Services at admission events including but not limited to Open House, Admitted Freshman Day, and Honors/PLP Visit Day, and orientation events, as well as institutional and state meetings, as directed.
• Makes appropriate referrals to campus and community resources/agencies.

Compliance with Federal, State, and Institutional Regulations, Policies, and Procedures
• Performs work as a compliance officer to evaluate critical issues by reconciling veteran administration system data (VA-ONCE) to student record.
• Leads all efforts to include the compilation and reconciliation of documentation, applicable trainings, and various meetings associated with compliance surveys and/or audits.
• Serves as the custodian of records for veteran educational benefits (i.e., veterans, spouses, and dependents).
• Oversees the preparation of the annual catalog approval application process for the State Approving Agency (SAA).
• Leads all efforts in ensuring compliance with Code of Virginia as related to students of military families.
• Develops and submits reports of VA statistical data which includes, but not limited to, special project activities, student contacts, retention, degree completion and other data as requested.
• Certifies veterans in compliance with the Department of Veteran Affairs (DVA).
• Serves as compliance officer to evaluate critical issues affecting the school’s eligibility to serve veteran/dependent students.
• Prepares various reports and documentation needed to verify attendance, grades and progress to DVA.
• Manages the reconciliation process for all student accounts for veteran tuition regarding Chapter 33 – Post 911 and discrepancies.
• Communicates with the appropriate state and federal agencies to resolve any conflicting issues as needed.

Guest Services, Cross training, and Teamwork
• As a member of the Office of the Registrar, in a back-up capacity and on an as needed basis, receives inquiries related to the Office of the Registrar from the general public consisting of prospective and current students, parents, faculty, alumni, etc.
• Routinely responds to inquiries and problems concerning registration, grades, course availability, academic records, Veterans Affairs, etc. by retrieving information stored in the academic data base and through acquired knowledge of the University.
• Adheres to the Family Rights and Privacy Act of 1974, state/federal statutes, as well as established University policies and procedures.
• As needed, distributes transcripts, certifications, and degree audit reports for student pickup, upon verification of student identity and according to University policy.
• Assists and instructs students in completion of appropriate forms and necessary authorizations for processing forms.
• Analyzes needs and problems of students to determine the student’s next source of contact in an effort to efficiently solve student concerns.
• Retrieves information through the student academic database to include but not limited to class schedules, grade histories, GPAs, and grades for specific terms.
• Provides service to guests according to written office guidelines with particular emphasis on the following areas: mechanics, quality, and effectiveness of guest services.
• Serves customers in a timely fashion.
• Promotes and exercises teamwork in all aspects of daily operations.
• Establishes and maintains respectful, cooperative and productive work relationships with colleagues, team members, supervisors, and other members of the University community.
• Develops and implements cross training programs to ensure that staff in the Office of the Registrar have a basic understanding and knowledge of Veterans Affairs Educational Services.

• This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
• Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service.
• Reviews and communicates safety issues to assure a safe and healthy workplace and a reduction in work related absence.
• Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

• Strong attention to detail and demonstrated ability to work independently with detailed information.
• Ability to interpret and communicate complex policies, procedures, rules, and regulations.
• Ability to develop extensive policies and procedures related to state, federal, and institutional regulations.
• Ability to maintain high level of accuracy in reviewing documents and implement changes to policy quickly and effectively.
• Strong interpersonal relations skills.
• Strong administrative and interpersonal communications skills.
• Excellent oral and written communication skills.
• Strong commitment to customer service.
• Experience working with confidential or classified information.
• Computer skills to include the ability to use and understand complex computer software programs.
• Knowledge and understanding of Veterans Access, Choice, and Accountability Act of 2014 and its impact on qualified students and the University as a whole.

Knowledge, Skills, Abilities (KSA's) preferred

• Knowledge of higher education and University policies and procedures.
• Knowledge of higher education programs.
• Ability to interpret, communicate, and apply complex regulations and legal statutes.
• Knowledge of the American with Disabilities Act as Amended and regulations as they relate to military changes that affect military service members.
• Excellent organizational skills.
• Strong problem solving and critical thinking skills.
• Ability to function well in a high volume, stressful environment.
• Willingness to accept responsibility and work cooperatively with a diverse population.
• Demonstrated ability to exercise good judgment and decision making.
• Knowledge of SQL, CMS, spreadsheet, and data base software.
• Demonstrated supervisory and teamwork/teambuilding skills.

Required Education

Master’s degree in Higher Education Administration, Student Personnel Services, Business or related area of specialization; or a Bachelor’s degree and related experience that equates to an advanced degree is required.

Preferred Education

Master’s degree in Higher Education Administration, Student Personnel Services, Business or related area of specialization.

Experience Required

• Training and/or experience in word processing, database, and spreadsheet applications.
• Experience in an institution of higher education involving interpretation and communication of complex policies.
• Experience working with Veterans Affairs Enrollment Services.
• Experience working in Veteran’s Affairs educational services.
• Experience working with detailed records and/or data with a high degree of accuracy.
• Experience working with confidential academic records.

Experience Preferred

• Training and/or experience in computer software applications to include Excel, Access, and MS Word.
• Experience with Banner, SQL, and CMS.
• Experience working with Veterans Affairs Enrollment Services to include VA ONCE.
• Supervisory experience.
• Demonstrated supervisory and teamwork/teambuilding skills.

CNU Information

Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit

Posting Detail Information Posting Number AP121P Number of Vacancies 1 Posting Date 11/13/2020 Application Deadline 12/07/2020 Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. Review of applications will begin December 7, 2020. Applications received after December 7, 2020, will be accepted but considered only if needed. Search finalists are required to complete a CNU sponsored background check.

Quick Link for Internal Postings EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
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