Veterans Affairs Coordinator
- Employer
- Christopher Newport University
- Location
- Virginia, United States
- Salary
- Competitive Salary
- Date posted
- Nov 13, 2020
View more
- Position Type
- Administrative, Student Affairs, Admissions, Enrollment, Retention & Registrar
- Employment Level
- Administrative
- Employment Type
- Full Time
A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.
Campus Security Authority Yes Campus Security Authority StatementThis position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel No Designated Personnel StatementA “designated position” means this position could potentially be required to work (depending on the event) during an emergency closing. This is NOT a “designated position.”
Statement of Economic Interest No Statement of Economic Interest StatementThis position does NOT require a Statement of Personal Economic Interest.
Restricted Position No Restricted Position StatementA restricted position would be subject to availability of funding. This is NOT a restricted position.
Chief Objective of PositionThe Veterans Affairs (VA) Coordinator oversees the appraisal, collation and certification of credit hours for VA education programs chapters (to include Ch. 30, Ch. 33 Post 9-11, Ch, 31, 32, Ch. 35, Ch. 1606, Ch. 1607) toward approved academic programs. This position develops, leads, and provides a comprehensive program of outreach, support and services to students associated with military families. The VA Coordinator leads the overall coordination of Veterans Affairs (VA) Enrollment Services through responsibility of the day-to-day operations of addressing the needs associated with the U.S. Department of Veterans Affairs, Federal policies, and state and institutional policies and regulations as related to students of military families. This position coordinates related activities associated with the maintenance of academic records and the data integrity of academic records. Through independent decision-making and problem solving within complex guidelines, the VA coordinator is familiar with and has the ability to interpret and communicate complex University policies, state and federal laws and regulations.
Work TasksCoordinate Veterans Affairs Enrollment Related Services
• Oversees the overall coordination of Veterans Affairs (VA)
Enrollment Services to include working knowledge and the processing
of documentation for Ch. 30, Ch. 33 Post 9-11, Ch, 31, 32, Ch. 35,
Ch. 1606, Ch. 1607.
• Leads the day-to-day operations of addressing the needs
associated with the U.S. Department of Veterans Affairs, Federal
policies, and state and institutional policies and regulations as
related to students of military families.
• Works closely with Student Accounts and Financial Aid to encode
students associated with military families with anticipated aid and
disbursement regarding tuition and fees.
• Communicates and collaborates with student services staff,
faculty and administrators to promote and implement VA student
retention and success efforts.
• Develops and facilitates veteran student workshops, programs, and
seminars.
• Participates in institutional and state meetings as directed and
as related to students of military families.
• Maintains annual mandatory School Certifying Official (SCO)
training requirements and tracks requirements through VA’s Live
Assessments system.
• Manages and develops the VA website and other Veterans Affairs
Enrollment Services resources.
• Works collaboratively with the Communication and Public Relations
to publicize advertisement.
• Develops written and web-based information to provide information
and guidance to potential students, current students and the
college community in the areas of the veterans’ educational
benefits and eligibility, educational objectives and degree
opportunities.
• Assists students in applying for a wide variety of VA
programs.
• Leads the strategic efforts in ensuring compliance with unique VA
policies and requirements.
• Develops presentations and represents the Office of the Registrar
and Veterans Affairs Enrollment Services at admission events
including but not limited to Open House, Admitted Freshman Day, and
Honors/PLP Visit Day, and orientation events, as well as
institutional and state meetings, as directed.
• Makes appropriate referrals to campus and community
resources/agencies.
Compliance with Federal, State, and Institutional Regulations,
Policies, and Procedures
• Performs work as a compliance officer to evaluate critical issues
by reconciling veteran administration system data (VA-ONCE) to
student record.
• Leads all efforts to include the compilation and reconciliation
of documentation, applicable trainings, and various meetings
associated with compliance surveys and/or audits.
• Serves as the custodian of records for veteran educational
benefits (i.e., veterans, spouses, and dependents).
• Oversees the preparation of the annual catalog approval
application process for the State Approving Agency (SAA).
• Leads all efforts in ensuring compliance with Code of Virginia as
related to students of military families.
• Develops and submits reports of VA statistical data which
includes, but not limited to, special project activities, student
contacts, retention, degree completion and other data as
requested.
• Certifies veterans in compliance with the Department of Veteran
Affairs (DVA).
• Serves as compliance officer to evaluate critical issues
affecting the school’s eligibility to serve veteran/dependent
students.
• Prepares various reports and documentation needed to verify
attendance, grades and progress to DVA.
• Manages the reconciliation process for all student accounts for
veteran tuition regarding Chapter 33 – Post 911 and
discrepancies.
• Communicates with the appropriate state and federal agencies to
resolve any conflicting issues as needed.
Guest Services, Cross training, and Teamwork
• As a member of the Office of the Registrar, in a back-up capacity
and on an as needed basis, receives inquiries related to the Office
of the Registrar from the general public consisting of prospective
and current students, parents, faculty, alumni, etc.
• Routinely responds to inquiries and problems concerning
registration, grades, course availability, academic records,
Veterans Affairs, etc. by retrieving information stored in the
academic data base and through acquired knowledge of the
University.
• Adheres to the Family Rights and Privacy Act of 1974,
state/federal statutes, as well as established University policies
and procedures.
• As needed, distributes transcripts, certifications, and degree
audit reports for student pickup, upon verification of student
identity and according to University policy.
• Assists and instructs students in completion of appropriate forms
and necessary authorizations for processing forms.
• Analyzes needs and problems of students to determine the
student’s next source of contact in an effort to efficiently solve
student concerns.
• Retrieves information through the student academic database to
include but not limited to class schedules, grade histories, GPAs,
and grades for specific terms.
• Provides service to guests according to written office guidelines
with particular emphasis on the following areas: mechanics,
quality, and effectiveness of guest services.
• Serves customers in a timely fashion.
• Promotes and exercises teamwork in all aspects of daily
operations.
• Establishes and maintains respectful, cooperative and productive
work relationships with colleagues, team members, supervisors, and
other members of the University community.
• Develops and implements cross training programs to ensure that
staff in the Office of the Registrar have a basic understanding and
knowledge of Veterans Affairs Educational Services.
• This position is designated as a “responsible employee” who
has the authority to redress sexual violence, who has the duty to
report incidents of sexual violence or other student misconduct, or
who a student could reasonably believe has this authority or
duty.
• Develops and maintains very positive and professional customer
service and/or relations within the office/department and with all
constituencies to include students, faculty, staff, guests, and
employees. Demonstrates a positive and professional attitude and
treats everyone with dignity and respect. Fully supports the
“Student’s First” value at CNU and routinely goes the
extra mile in providing service.
• Reviews and communicates safety issues to assure a safe and
healthy workplace and a reduction in work related absence.
• Performs other duties as assigned.
• Strong attention to detail and demonstrated ability to work
independently with detailed information.
• Ability to interpret and communicate complex policies,
procedures, rules, and regulations.
• Ability to develop extensive policies and procedures related to
state, federal, and institutional regulations.
• Ability to maintain high level of accuracy in reviewing documents
and implement changes to policy quickly and effectively.
• Strong interpersonal relations skills.
• Strong administrative and interpersonal communications
skills.
• Excellent oral and written communication skills.
• Strong commitment to customer service.
• Experience working with confidential or classified
information.
• Computer skills to include the ability to use and understand
complex computer software programs.
• Knowledge and understanding of Veterans Access, Choice, and
Accountability Act of 2014 and its impact on qualified students and
the University as a whole.
• Knowledge of higher education and University policies and
procedures.
• Knowledge of higher education programs.
• Ability to interpret, communicate, and apply complex regulations
and legal statutes.
• Knowledge of the American with Disabilities Act as Amended and
regulations as they relate to military changes that affect military
service members.
• Excellent organizational skills.
• Strong problem solving and critical thinking skills.
• Ability to function well in a high volume, stressful
environment.
• Willingness to accept responsibility and work cooperatively with
a diverse population.
• Demonstrated ability to exercise good judgment and decision
making.
• Knowledge of SQL, CMS, spreadsheet, and data base
software.
• Demonstrated supervisory and teamwork/teambuilding skills.
Master’s degree in Higher Education Administration, Student Personnel Services, Business or related area of specialization; or a Bachelor’s degree and related experience that equates to an advanced degree is required.
Preferred EducationMaster’s degree in Higher Education Administration, Student Personnel Services, Business or related area of specialization.
Experience Required• Training and/or experience in word processing, database, and
spreadsheet applications.
• Experience in an institution of higher education involving
interpretation and communication of complex policies.
• Experience working with Veterans Affairs Enrollment
Services.
• Experience working in Veteran’s Affairs educational
services.
• Experience working with detailed records and/or data with a high
degree of accuracy.
• Experience working with confidential academic records.
• Training and/or experience in computer software applications
to include Excel, Access, and MS Word.
• Experience with Banner, SQL, and CMS.
• Experience working with Veterans Affairs Enrollment Services to
include VA ONCE.
• Supervisory experience.
• Demonstrated supervisory and teamwork/teambuilding skills.
Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit http://www.cnu.edu.
Posting Detail Information Posting Number AP121P Number of Vacancies 1 Posting Date 11/13/2020 Application Deadline 12/07/2020 Application InstructionsInterested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. Review of applications will begin December 7, 2020. Applications received after December 7, 2020, will be accepted but considered only if needed. Search finalists are required to complete a CNU sponsored background check.
Quick Link for Internal Postings http://jobs.cnu.edu/postings/10127 EEO StatementChristopher Newport University, an EO Employer, is fully
Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy
Statement:
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