Simulation Operations Manager

General Summary/Purpose

The Johns Hopkins Medicine (JHM) Simulation Center (Simulation Center) is dedicated to supporting the growing use of simulation methodologies throughout medical education and professional practice. The Simulation Center provides consultative and supportive services for curriculum development, innovative instructional strategies, assessment methods, and faculty development in simulation for the Johns Hopkins University School of Medicine (JHUSOM) and the Johns Hopkins Hospital (JHH) as well as other Johns Hopkins Health System (JHHS) and Johns Hopkins University entities (Bayview Medical Center, School of Nursing, etc.) and external clients. With a special focus on resuscitation and crisis resource management, the Simulation Center also seeks to improve patient care and safety through simulation-based research. Simulations are conducted both within the Simulation Center and in the actual clinical environment (“in situ”).

The Simulation Operations Manager (Operations Manager) reports to the Director of the Simulation Center and assumes broad responsibility for the day-to-day management of Simulation Center operations. The Simulations Operations Manager works with a high level of independence, acts with initiative, and thinks creatively to design and carry out activities. The person who occupies this position must have the ability to work outside normal work hours, including weekends, to meet business needs.

Specific Duties & Responsibilities

The Simulation Operations Manager’s specific duties and responsibilities include, but are not limited to, the following:

  • Works closely with Simulation Center leadership in strategic planning for manikin and procedural skills programs within JHM.
  • Contributes to the mission and goals of JHM by participating in JHH and JHUSOM’s institution-wide strategic initiatives, assuring compliance with accreditation and other applicable federal, state, and local regulatory agencies.
  • Assures and documents compliance with accreditation standards set by applicable federal, state, and local regulatory agencies.
  • Develops and implements procedures to optimize customer service while maximizing operational efficiency and promoting financial viability
  • Promotes innovation and excellence in customer service and team performance
  • Works closely with JHH and JHUSOM management, administration, faculty and other key stakeholders to ensure the highest quality of service is achieved
  • Supports and promotes simulation-based research initiatives
  • Develops and continually updates relevant sections of the Simulation Center’s policy and procedure manual
  • Plans, organizes, and implements measurement tools to monitor and report on Simulation Center service assessment and productivity
  • Applies advanced knowledge of program management to optimize personnel development, fiscal and Center operations, performance improvement, and program development
  • Develops tools to monitor and report on the quality and productivity of the manikin and procedural skills programs of the Simulation Center
  • Proactively assesses and implements appropriate processes to ensure that all facets of customer service and program excellence are effectively addressed
  • Works closely with A/V technician or other technology staff to assist, select, and develop learning management systems and multimedia hardware and software
  • Serves as an instructor for Basic Life Support (CPR) as needed, and, if certified, for Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS), as needed
  • Represents the Simulation Center at JHUSOM and JHH meetings or on JHUSOM and JHH committees, as required
  • Supervises operations staff, to include interviewing, hiring, training, motivating, developing, evaluating, and initiating disciplinary action as needed, in coordination with the Lead Medical Simulation Technician and the Sr. Administrative Manager and according to HR policies and procedures. As supervisor, coordinates employees’ time off and vacation coverage and monitors daily coverage within the Simulation Center. Monitors and evaluates ongoing staffing needs, and reports to Sr. Administrative Manager as needed
  • Works closely with the Lead Medical Simulation Technician to ensure appropriate oversight of the Medical Simulation Technicians, and provides support and guidance for the Lead Sim Tech’s oversight responsibilities
  • Performs needs assessment related to the operations team and recommends professional development activities for staff
  • Facilitates the delegation of tasks and responsibilities for all aspects of the manikin and procedural skills programs within the Simulation Center
  • Coordinates the maintenance and repair of all manikins and procedural trainers, ensuring that equipment is in working order to support Simulation Center programs
  • Maintains records regarding the utilization, longevity and functionality of all equipment, in order to anticipate need for replacements, upgrades, and new acquisitions in a timely manner
  • Coordinates the initiation of requests by customers for supply and clinical equipment purchases. Guides the decision making process for procurement of new integrated clinical simulators, procedural skills trainers, educational technology, and patient care equipment
  • Provides information to the Sr. Administrative Manager to assist in the development and monitoring of the annual operating and capital budgets. Assists in the responsible management of financial resources
  • Provides educational and technical support to staff and customers as needed
  • Provides guidance to staff, customers, and other healthcare team members regarding best practices in healthcare simulation
  • Ensures that customer feedback is incorporated in quality improvement. This may entail conducting (or causing to be conducted) customer interviews regarding service experience, including staff interactions, technical issues, and operational effectiveness. With the Lead Medical Simulation Technician, identifies and implements corrective actions.
  • Working closely with the Lead Medical Simulation Technician, ensures that simulation projects are adequately staffed
  • Functions as a simulation technician and simulation specialist as necessary to maintain operational functionality of the Simulation Center.

Minimum Qualifications

High School Diploma and 5 years progressive experience in simulation, including at least one year with lead or supervisory experience.

Preferred Qualifications

  • Bachelor’s degree in a health-related field preferred
  • Experience supporting faculty in an academic environment preferred
  • Experience teaching
  • EMT, CNA or similar allied health related experience strongly preferred

The Simulation Center strives to be a leader in teaching the importance of emergency readiness. The person who accepts this positon must become certified in and maintain certification in the American Heart Association Basic Life Support (BLS; i.e., CPR) as a provider and an instructor. This position will be encouraged to become certified and maintain certification as a provider and instructorin Advanced Cardiovascular Life Support (ACLS) and Pediatric Advanced Life Support (PALS).Certification in Basic Life Support is not required at the acceptance of the positon, but must be attained by the first employment anniversary, and must be maintained thereafter at all times while employed.

Special Knowledge, Skills, and Abilities

  • Strong interpersonal, leadership and organizational skills
  • Excellent verbal and written communication skills
  • Strong problem-solving skills in working with various faculty members and students from different program levels
  • Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and projects concurrently with frequent interruptions
  • Strong technical and computer skills
  • Strong customer service skills are essential and applicants must enjoy working with people
  • Requires the analytical skills necessary to resolve problems requiring a professional level of knowledge in simulation and education, or to improve, enhance, or upgrade complex clinical, financial, data process, marketing, or Human Resources systems and programs.
  • Requires the communication skills necessary to effectively manage employees within the assigned functional unit, and to persuade and negotiate with peer-level managers on issues and programs that impact the Simulation Center. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
  • Ability to maintain records, prepares reports, perform calculations, and communicate instructions to personnel.
  • Organized, with attention to detail and persistence in managing a variety of information from multiple inputs to create streamlined, efficient, and cohesive final products for multiple client types.
  • Strong interpersonal, leadership, and organizational skills.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills in working with various healthcare providers from different program levels.
  • Able to maintain confidentiality, display diplomacy, be self-directed, and manage multiple tasks and projects concurrently with frequent interruptions.
  • Strong technical and computer skills

Physical requirements for the job:

  • Must be able to work in a stationary position
  • Must be able to move inside the work space to access equipment and traverse between different work spaces to support simulation activities or perform other duties
  • Must be able to operate, prepare, inspect, and repair equipment
  • Must be able to position self to maintain equipment
  • must be able to transport equipment, weighing up to 50 pounds (100 pounds as part of a 2-person team)
  • Must be able to lift materials weighing up to 40 pounds to and from overhead locations

Supervisory responsibility:

Supervises staff of 4 non exempt staff (Simulation Specialist, Lead Medical Simulation Technician, Medical Simulation Technicians), as well as casual employees

Budget authority:

Contributes to the development of the ~$5 million operating and capital budgets.

Classified Title:Simulation Operations Manager
Working Title: Simulation Operations Manager ​​​​​
Role/Level/Range: ACRP/04/ME
Starting Salary Range:$60,945 - $83,865; Commensurate with experience
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5pm, Up to 37.5 hrs/ week - some early morning, evening, or weekend hours will
Exempt Status: Exempt
Location: 04-MD:School of Medicine Campus
Department name: 10003333-SOM Admin Sim Ctr Simulation Center
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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