Assistant Director (AD) for the TRiO Student Support Services Program

About Massachusetts College of Liberal Arts:

At MCLA, we're here for all - and focused on each - of our students. As a 2019 Top Ten Public College, classes are taught by educators who care deeply about teaching, and about seeing their students thrive on every level of their lives. Nearly 93% of our graduates land competitive jobs or are accepted by some of the best grad schools in the country. We engage in the most nationally relevant conversations by hosting some of the most celebrated thinkers and speakers on our campus in the Berkshires of Massachusetts, an area known for its mountain ranges, hiking trails, and panoramic views. Our home town of North Adams is brimming with creative energy and the regional economy is booming as a result. In nearly every way possible, the experience at MCLA is designed to elevate you as an individual, a leader, and a communicator, fully empowered to make your impression on the world.

Job Description:

The Assistant Director (AD) for the TRiO Student Support Services Program (SSS). SSS is a U.S. Department of Education grant-funded TRiO program, providing comprehensive academic support services to college students with a range of academic needs and are first-generation college, low income, and/or have a disability. The AD will support all aspects of the program to ensure the successful completion of activities of the program in accordance with federal regulations and grant objectives to retain and graduate enrolled low-income, first generation to college, and students with disabilities.

MCLA is a four-year public liberal arts college in North Adams, Massachusetts.

This is a full-time grant-funded position.


20% - Assist with the identification, outreach, and recruitment of eligible program participants, and work with program and college staff in the development, coordination, and implementation of academic and student services, programs, and initiatives for program participants.

20% - Monitor student academic progress and develop individualized strategies for students' success. Assess and monitor participant performance at the institution. Maintain regular communication with participants and key stakeholders involved with the participants; review and update participants' records and maintain data, where appropriate, and keep program directors informed of participant progress. Must maintain confidentiality of participant records and information.

15% - Provide academic advising, encouragement and support to 160 first-generation, low-income undergraduate students and serve as an academic advisor, role-model, mentor, conversation partner and liaison while providing access to university services and support systems.

15% - Propose, design, and lead workshops and seminars appropriate to the immediate needs of the students and the overall goals and objectives of the program, including but not limited to: future careers, financial literacy, navigating college resources, mental health and well-being, writing strategies, applications for TANF or other needs-based benefits. These seminars may be presented on campus or in a virtual setting per COVID guidelines. Seminars may also be offered at external locations for recruitment purposes.

15% - Assist with the development of the program's recruitment and outreach plans, as well as, the creation and distribution of marketing materials and social media to ensure the visibility of the SSS Project both on campus and within the community. In conjunction with the Program Director, participate, as applicable, on committees, task forces, and/or community organizations to strengthen relationships with area providers and bring awareness to the services offered by the program. Develop and curate content for various social media platforms: Facebook, Twitter, Instagram, Snapchat, Tik Tok, and the MCLA Website.

10% - Support the implementation of methods to achieve program goals and objectives and ensure the proper management of records and participant information systems. Assist the Program Director with the preparation of the Annual Performance Report (APR) required by the U.S. Department of Education and with the preparation of other progress and outcome reports for the institution or external partners, as needed.

5% - Support other college-related initiatives and/or engage in other duties, as assigned, to further the mission and visibility of the Student Support Services Program and the Chief Diversity Office, where the program is housed.

We are looking for a forward-thinking individual who has high energy, charisma and is multifaceted in skills and experience in the field of higher education.


A Bachelor's Degree in Higher Education, or related field, and a minimum of three to five years of experience working with first-generation, low-income, and underrepresented students is required.

This position requires evening and weekend hours on occasion (student outreach, activities, retreats, and meetings). This position also requires some travel and a demonstrated commitment to professional development.

The Assistant Director must demonstrate an understanding and mastery of social media and technology to deliver programs and perform outreach through a variety of mediums.

Preferred Qualifications

Teaching experience in an adult learning setting; experience working with first-generation, low-income students; experience in program development, planning, implementation, evaluation, and assessment.

An ideal candidate will have the ability to work both collaboratively and independently in a fast-paced, quickly changing environment.

Professional experience in and be well versed with advising low-income and first-generation college students including knowledge of student development theory in particular to college students, first-gen, low-income and underrepresented students.

Additional Information:

This is a full-time, benefits-eligible position in the APA bargaining Unit. Salary is $53,000.

For questions regarding your application or specifics of this position, please contact

Massachusetts College of Liberal Arts does not discriminate on the basis of sex in any education program or activity that they operate, which extends to admission and employment at MCLA. MCLA is required by Title IX of the Education Amendments of 1972 ("Title IX") to not discriminate in such a manner. Inquiries about the application of Title IX may be directed to each respective MCLA's Title IX Coordinator, to the Assistant Secretary of the Department of Education Office for Civil Rights, or both.

Nicole Comstock
Title IX Coordinator and Equal Opportunity Officer
Phone: (413) 662-5571
Mailing Address: 375 Church Street, North Adams, MA 01247

U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877) 521-2172

Application Instructions:

Deadline for applications has been moved to November 20th, 2020.

Interested candidates must apply electronically and should submit a letter of interest and resume by clicking on the APPLY NOW button below.

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