IT USER SUPPORT SPECIALIST

Job no: 228662-AS
Work type: Staff-Full Time
Department: POLICE ADMINISTRATION
Location: Madison
Categories: Information Systems/Technology, Public Safety, Law Enforcement/Compliance



Position Summary:

Position provides information technology (IT) support services to end users in support of the University of Wisconsin Madison Police Department technology operations. Position is expected to Install, configure, and troubleshoot computer hardware, software, related technology systems, networks, printers, monitors, cell phones, scanners and other related IT equipment. Monitor and maintain computer systems and networks and responds in a timely manner to service issues and requests. Provides training to end users including onboarding new department employees in the proper use of Department IT.

UW-Madison Police Department employees will support the Department's vision and mission by operating in a fair, unbiased manner which respects the rights and dignity of all individuals. As a Department employee, your everyday actions will be guided by the Department's values of Honor, Integrity, Guardians, Health, Empathy and Respect (Reaching HIGHER) and be grounded in the highest ethical and professional standards. UW-Madison Police Department employees are expected to take an active role in creating and maintaining a positive, welcoming and inclusive work environment. Employees will assist or participate in the Department's recruiting, hiring and diversity efforts and the onboarding of new employees in the work unit. Department employees are expected to work in partnership with the campus and area communities to provide leadership in solving community problems, preventing crime and providing a safe environment to fulfill the mission of the University. Employees will strive for excellence in fulfilling the Department's mission and vision statements, values and goals.

Position Duties:

List of Duties

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Degree and Area of Specialization:

No Degree required. Associates or Bachelor's degree in related field preferred.

Minimum Years and Type of Relevant Work Experience:

Candidate must have experience working with PC; networking protocols; network communications and ability to assist staff using various software packages including the entire Microsoft Office suite.

Preference given to candidates with knowledge and experience supporting law enforcement technology, knowledge and experience supporting 24/7 emergency communication and communication centers, and knowledge and experience supporting emergency operations.

This position requires a strong customer service orientation, excellent communication and organization skills, and the ability to work under pressure.

Experience required demonstrating commitment to the values of Diversity, Equity, and Inclusion in the workplace and have established strong interpersonal skills and the ability to work in a multi-cultural environment.

Additional Information:

Preference will be given to candidates with knowledge in the following areas:
1. Knowledge of Microsoft Windows based operating systems.

2. Knowledge of Windows Active Directory technology and experience with basic network management.

3. Knowledge of operation, troubleshooting (and basic service and repair procedures) of computers, laptops, data projectors, scanners, and printers.

4. Knowledge of office productivity and enterprise software (Access, Excel, Microsoft Word, Powerpoint, Photoshop, Illustrator, Pagemaker, Front Page, and Acrobat)

SCHEDULE COMMENTS
In general, the hours will be during business hours Monday-Friday to meet the needs of the Department. Occasional work beyond or outside hours agreed upon may be required during emergencies, special events or as assigned. This position is required to serve as the IT Support personnel on call on a bi-weekly rotating basis supporting a 24/7 agency.

ADDITIONAL REQUIREMENTS
Persons in this position must pass the initial application screening, all steps of the hiring process, an extensive background investigation, drug screen, psychological examination prior to beginning employment. Persons in this position must possess a valid Wisconsin Driver's License. Persons in this position are expected to dress in appropriate business or business casual attire.

Department(s):

A770100-UNIV POLICE DEPARTMENT/POLICE ADMINISTRATION

Work Type:

Full Time: 100%

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $65,000 ANNUAL (12 months)
Depending on Qualifications

Instructions to Applicants:

To begin the application process please click on the "" button. You will be asked to upload a resume and cover letter.

Cover letter and resume should highlight experience and skills as they relate to the listed qualifications for maximum consideration.

Contact:

Amanda Buckley
abuckley2@wisc.edu
608-262-4889
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )





Official Title:

IS SPECIALIST(S45DN) or ASSOC IS SPECIALIST(S45FN)

Employment Class:

Academic Staff-Renewable

Job Number:

228662-AS

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

The University of Wisconsin-Madison is engaged in a Title and Total Compensation (TTC) Project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in Fall 2020. Job duties and responsibilities will remain the same. For more information please visit: https://hr.wisc.edu/title-and-total-compensation-study/ .

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

Applications Open: Nov 9 2020 Central Standard Time
Applications Close: Dec 7 2020 11:55 PM Central Standard Time