Assistant Director of Student Relations

Colorado State University Pueblo
Colorado, United States
$42,000.00 - $46,000.00
Nov 09, 2020
Employment Level
Employment Type
Full Time
Student Financial Services is a comprehensive provider of financial aid and student employment services to prospective and current students, parents of students, and alumni. Student Financial Services assures compliance with federal and state regulations for eligibility of financial aid and administration of financial aid programs.


 Description of Job:  The Student Financial Services – Assistant Director of Student Relations is the primary provider of customer service to students seeking financial aid at CSU-Pueblo. This position is stationed at the Financial Aid front office. The Assistant Director will answer inquiries from prospective and current student by telephone, walk in visits, and e-mail. This position provides oversight and management of the SFS lobby and reception area including directing telephone calls, walk-in traffic, and providing assistance with training new SFS work study students. The Assistant Director provides optimal customer service to students, families, and the CSU Pueblo community with the complexities of financial aid at the front desk, while managing the day-to-day duties of the office as well as providing supervision and guidance to the SFS front-office staff, including both SFS Counselors and student employees. This position will report directly to the Director of SFS, and will provide an additional level of administration between the Director and front office staff when it comes to student issues/complaints.

Primary Duties: 
  • Provide supervision to all SFS front office staff, both full-time and part-time.
  • Hire, train, and support new full-time and student staff as needed to fill open positions.
  • Create student employee schedule and ensure all student employees are held accountable for maintaining their contracted hours and grade point average requirement.
  • Seek professional development and training opportunities for SFS Counselors in regards to both Student Financial Aid Best Practices and customer service within higher education.
  • Efficiently manage all day-to-day operations of the SFS front office.
  • Advise current and prospective students and families on all aspects of financial aid. This includes meeting with students to inform them of the process and requirements.   
  • Advise students about financial aid eligibility; application procedures; available financial aid programs; educational costs; and financial management strategies including loans, financing options, and other financial aid related matters. 
  • While counseling students, this position will be required to adhere to federal laws, regulations and policies concerning federal student aid. This includes application review, utilization of Personal Access to Web Services (PAWS), PowerFAIDS Financial Aid management system, and troubleshooting issues and conflicting information.
  • Increase awareness of both prospective and current students of Student Financial Services policies and procedures, including the financial aid application process and Satisfactory Academic Progress (SAP), and their relationship to academic and enrollment policies and procedures.
  • Maintain supplies closet and order new supplies when necessary.
  • Assist Director with maintenance of equipment, software, and memberships used by SFS. 
Other duties as assigned.



 Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights: Minimum Qualifications
  • Bachelor’s degree.
  • Valid Driver's license.
  • Evidence of ability to identify problems including research for solutions and/or answers.
  • Ability to work effectively and tactfully with students, parents, staff and public.
  • Significant computer knowledge in order to read, analyze and prepare documents.
  • Supervisory experience.
  • Experience working with Microsoft Office products.
  • Previous experience in a position that required exceptional customer service.
  • Ability to work normal hours of operation and additional hours as business necessitates. Hours may include evening and/or weekends.
  • Ability to work effectively and tactfully with students, parents, and the public.
Preferred Qualifications
  • Master’s Degree.
  • Knowledge of financial aid.
  • Ability to appropriately handle and maintain confidentiality of highly sensitive student and family financial information. 
  • Previous experience working in higher education and/or financial aid.
  • Experience working with diverse student populations.


 Supplemental Information: All interested candidates must apply through the on-line application system. No other format of application materials will be accepted.

Applicants must attach the following documents, in order to be considered for this position: 
  1. a letter of intent (cover letter);
  2. a current resume or CV;
  3. an unofficial transcript; and
  4. three professional references with contact information to the on-line application.
Applications submitted without the required attachments above will be considered incomplete and will not move forward in the selection process. Once submitted, applicants will not be able to make changes or add information to their application packet, with the exception of their personal contact and demographic information.

Early submission of application materials is encouraged. Screening of application materials will begin immediately and continue until the position is filled, though all applications received by 4:00 p.m. (MST) on Monday, December 7, 2020 will be given full consideration.

About Colorado State University Pueblo

Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students.  CSU Pueblo provides relevant professional coursework and superior instruction with a small professor-to-student ratio for an ever-changing global economy.  Students can choose from 28 undergraduate programs with 70 fields of study in the College of Science and Mathematics, the Hasan School of Business, the College of Humanities and Social Sciences, and the College of Education, Engineering, and Professional Studies and 10 graduate programs.

CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution.  Besides reflecting our commitment to serve this critically important and rapidly-growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students.  The University also seeks to provide a rich and diverse cultural environment that allows freedom of expression within a spirit of civility and mutual respect.  The public service expected of all members of our community benefits our society - local and global - and builds our sense of citizenship.

Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of Education, Engineering and Professional Studies houses an undergraduate engineering program that was ranked in the nation's top 100 by U.S. News and World Report.  CSU Pueblo has an ever-changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center.

At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience.  Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life.

About Pueblo, Colorado 

The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west.  The region is heavily agricultural, with large and small-scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries.

CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check.

The University reserves the right to check additional references, with prior notification given to the candidate.

Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins.

It is the policy of Colorado State University Pueblo to provide reasonable accommodations for employees and applicants with disabilities.  If you need accommodations, please contact the Human Resources at (719) 549-2441 or

In compliance with the Clery Act of 1990, the University's annual security report is available at: 

Colorado State University Pueblo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices.