Coordinator, Residential Life

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Job Title: Coordinator, Residential Life

Division: Enrollment Management and Student Engagement

Evaluation Group: Staff

FLSA Status: Non-Exempt

Starting Salary: $17.20 per hour

Reports To: Associate Director, Residential Life

Positions Supervised: Student Employee Positions

Job Summary

The coordinator for residential life is responsible for overseeing the housing assignment process, as well as marketing, social media content and public relations (PR) website publications. This position will also support department operations by assisting in data entry, budget preparation and reporting.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description

Job Responsibilities

  • Processes room assignments in accordance with university housing policies
  • Verifies accuracy of database housing assignments and billing records, making updates as needed
  • Maintains student application processes
  • Participates in resident check-in and checkout processes, coordinating schedules with appropriate parties
  • Maintains all Residential Life webpages and oversees department social media, marketing and advertising

Service Orientation

  • Responds to the needs of students, colleagues and community members in a timely and courteous manner
  • Anticipates customer needs and responds accordingly, providing referrals as appropriate
  • Offers individualized solutions with the objective of helping colleagues overcome obstacles and achieve their goals

Communication, Collaboration and Teamwork

  • Communicates housing assignment and room change procedures to students and parents
  • Establishes publishing schedule for Residential Life newsletters and assists in promoting departmental events
  • Mentors students in navigating difficult conversations and situations
  • Creates relevant and original content for Residential Life promotional material and communication platforms
  • Serves as main contact for outside printing and design vendors

Planning, Organizing and Accountability

  • Maintains office supply inventory
  • Verifies student compliance with housing requirements
  • Generates weekly detailed capacity and occupancy reports
  • Assists in billing management and maintenance of business records
  • Ensures proper training and accurate and timely completion of student employees tasks

Initiative, Problem Solving and Decision Making

  • Develops and implements social media marketing plan

University Mission

  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence

Job may require other duties as assigned.

Required Qualifications –An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

  • Bachelor’s degree
  • Minimum of 2 years of experience in housing/residential life field
  • Master’s degree in student personnel, higher education, education, counseling, communications or related field preferred

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities commonly associated with this position.

  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Strong analytical, technological and organizational skills
  • Demonstrated understanding of developmental and social issues experienced by college students
  • Knowledge of facilities management
  • Strong communication, interpersonal and customer service skills
  • Excellent presentation skills
  • Proficiency with StarRez housing software and Workday
  • Proficient in use of technology; working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Adobe applications and social media platforms
  • Ability to foster and maintain working relationships
  • Ability to problem solve, use good judgment and think critically

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

  • General office setting
  • Serves as a Campus Security Authority (CSA)

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Regular attendance is a necessary and essential function
  • Ability to sit at a computer for extended periods of time
  • Ability to lift and carry files and materials

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

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