Senior Director, Center for Student Well Being, Center for Student Well-being

Salary Not specified
Nov 08, 2020
Employment Level
Employment Type
Full Time

Reports to: Dean of Students

Purpose: Reporting to the Dean of Students, provides effective management and supervision of staff in three units: counseling, student disability services, and wellbeing and outreach. Directs the Counseling Center staff, clinical operations (e.g., staff caseload, outreach/consultation programs, referral processes and procedures, clinical records), budgets, and daily operations. Plans for adequate staffing (full and part-time) using historical data. Directs the Student Disability Services staff, supporting their partnerships with faculty and administrators, who provide support for students with verified disabilities.  Directs the Wellbeing and Outreach Staff, and provides oversight for the handling of academically at-risk students, workshops, webinars, and campus initiatives. Directs the Operations staff. Designs and implements campus initiatives based on assessed needs and with coordinated partnership with the Wellbeing and Outreach Team. Furthers the goal of making the Center for Student Wellbeing a Center of Excellence in Egypt and the region. Provides consultation to university partners and contributes and collaborates with professionals within and outside the area of Student Life.


Principal Accountabilities:


  • Participates in the hiring process; recruits, interviews and selects staff that have the appropriate technical and affective skills to serve the Center’s mission
  • Directs day to day operations in the Student Well-being Center, overseeing staffing, management of the Center, reporting, and management of the Work Study program. Facilitates the development of the annual work plan for the three units of counseling, coaching and disabilities services, to improve the retention strategies for students in need of support services
  • Conducts regular inspections to address complaints and implements corrective action. Ensures equal access to the service for all students in need. Maintains appropriate security of students’ records and ensures compliance with the ethical codes of confidentiality by abiding by the APA, FERPA and ADA, together with Egyptian laws
  • Continuously improves the center’s processes (client and community engagement, staff unity, satisfaction, skills, and morale)
  • Organizes yearly conferences, symposiums or community lectures for mental health awareness, inclusive education, promotes awareness of mental health, success pursuit and inclusion of students with disabilities
  • Annually plans the center’s budget. Monitors fiscal operations, organizes, directs and administrates student activities that should remain within budgetary limits. Ensures proper collection of funds for various services. Exercises signing authority on behalf of the office for expenditures as assigned
  • Organizes the budget of the center’s grants and gifts to be well invested and to report to the donor about the achievements made


Clinical Administration

  • Ensures compliance with laws and acts pertaining to the protection of at risk and in need students
  • Ensures data are maintained so that previous cases can be referred to and accessed by counselors on a shared database in line with informatics best practices
  • Assesses and reports to the Dean of Students matters constituting risks to the students or to the University. Provides advice regarding students who might have serious welfare problems that might implicate reporting or discussion with their parents. Development, health and wellness initiatives through outreach programs, booths, workshops and training
  • Provides psychiatric assessment for referred cases, oversees management and implementation of care plans for students at risk
  • Supervises disability accommodations and tailor specific disability educational plans for special cases of students with disabilities



  • With support from the Dean of Students, refines and directs staff to implement an outreach plan to bring an understanding and appreciation of wellness and holistic well-being to the student body
  • Develops and maintains effective relationships, alliances and networks within the AUC community, aiming for promoting student well-being services
  • Maintains relations with psychiatric hospitals, outsourced psychiatrists and mental health facilities, for easy referral of students in need. Fosters a creative dialogue and promotes collaborative relations between the university and other community organizations, NGOs, ensuring the best possible benefits
  • Oversees the processes in place to serve academically at-risk students and reimagines programs to ensure proper outreach to struggling students
  • Oversees the planning of prevention-related services and community wellbeing services, including virtual and on-the-ground workshops
  • Supports planning of conferences


Center Operations

  • Oversees the planning of staff support, full and part time
  • Ensures full time counseling staff have right-size case loads
  • Directs Officer, Operations to strategically plan needs for part time counselors
  • Oversees the existence and quality of all written guides, manuals, procedures, protocols, and processes
  • Oversees the submission of monthly reports by unit, annual reports for the center, and reports for external donor grants as required
  • Ensures professional development opportunities for staff
  • Evaluates staff on an annual basis and designs performance improvement plans where needed
  • Performs any other related duties as assigned



Minimum Education Requirement

  • Terminal degree in a mental health profession
  • Currently licensed as a mental health practitioner


  • Minimum 10 years of experience as a licensed mental health provider, with at least five years of experience in a higher education setting
  • Experience in a senior leadership role at the assistant/associate director level
  • Experience with a wide range of counseling and psychotherapy methods
  • Use effective crisis intervention skills, including being on-call after-hours
  • Experience with budgeting, operations, systems and processes
  • Experience with relationship building across a campus



  • Proven record of success and commitment to diversity, equity, and inclusion, including the ability to work well with a globally diverse student population
  • Clinical acumen, diagnostic skills
  • Interpersonal skills, problem solving, decision making, emotional intelligence, empathy with students, firmness, flexibility and decisiveness
  • Ability to engage in quantitative and qualitative assessments 

Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted.

 If interested, please send an updated resumes to stating "Senior Director, Center for Student Well Being, Center for Student Well-being" in the subject line

 “We thank all individuals who have expressed interest in working at The American University in Cairo.”

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