IN HOUSE ONLY - Interim Director, Academic and Administrative Support

California, United States
Salary Not Specified
Nov 05, 2020
Employment Level
Employment Type
Full Time



Summary Manages and supports operations for technology support to academic systems, programs, classrooms, and instructional labs. Manages planning, design, and updating of technology systems, applications, and data. Ensures adequate response to computer user requests for technical support with standard and custom applications used in academic environments.

Distinguishing Career Features
The Director, Academic and User Support plans and integrates information technology services for academic and related business and student services. The position manages and guides centralized services which ensure academic and multimedia programming offers continuous operations through a team of subordinate supervisors, professional, technical and support staff. The Director requires the ability to integrate academic and business technologies for seamless use in office, classroom, and lab environments, ensuring the security and integrity of data and consistency in computer software applications. The Director requires the ability to work extend hours, evenings, and weekends to offer seamless services, respond to urgent issues and outages, and support upgrades. The Director will collaborate with faculty and administration to define existing and new projects, define and outline priorities, and set services expectations.

Essential Duties and Responsibilities
Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
  1. Defines academic technology needs by working and collaborating with faculty and administration. Defines and integrates the systems, administrative and course-specific applications and networks for data sharing and access.
  2. Establishes goals and schedules for projects, including budgets, IT staffing, and time requirements for participating end-users. Prepares progress reports on a regular basis.
  3. Participates with peers to analysis and determine the protocols, policies, and procedures that impact instructional computing and blend with administrative systems.
  4. Manages user-support operations, ensuring all calls with questions and problems associated with use of basic-to-advanced personal computer software, input and output of documents, access to courseware, data transmission, internet, and I/O to and from computer hardware are handled in a timely manner.
  5. Ensures effective staffing, resource utilization, and needs assessment of projects and balancing the workload of staff.
  6. Provide strategic leadership in the development of road maps and long-term plans that align with the mission, vision and goals of the District.
  7. Participate in the project planning sessions for new building construction or renovations. Process and track all IT related RFI’s, Submittals, and related consultant review and responses including preparing and maintaining project logs.
  8. Oversees inspection, repair, upgrade, and maintenance of multimedia capacity so that it provides faculty and administration with state-of-the-art image and audio delivery.
  9. Directs and maintains a system for documenting help desk calls. Ensures compilation of lists of questions and solutions to computer and software related problems, indexed in such a way that it facilitates consistent response by technicians and users.
  10. Plans and manages a comprehensive portfolio of computer applications, systems, and resources encompassing information and instructional technology, and user technical support.
  11. Oversees evaluations of, and capacity improvements to academic computer hardware and software performance.
  12. Develops, implements, sets performance targets around standards of service supporting both district and campus needs. Trains and schedules IT support staff responsible for addressing inquiries from academic staff and students.
  13. Researches, develops, and administers budgets for academic computing and user support. Receives input, prioritizes, and controls approval and processing of expenditures.
  14. Evaluates emerging technologies that could enhance quality and scope of services. Participates and leads meetings, presentations, and staff development/conferences to assure up-to-date skills and knowledge of trends among staff.
  15. Performs other related duties as assigned that support the objective of the position.
  16. Required to abide by all District policies and procedures including Board Policy 3050 – code of Professional Ethics.

Qualifications and Physical Demands

Knowledge and Skills
  1. The position professional specialization and knowledge of computer applications, operating systems, hardware, telecommunications, network systems, and security.
  2. Requires specialized knowledge of network infrastructure, systems management, relational database systems for data storage and reporting, and internet services.
  3. The position requires advanced, progressive, in-depth knowledge of program development and upgrade techniques, procedures, tools, and documentation standards.
  4. Requires advanced knowledge of computer workstations, remote software distribution, multimedia and data communications concepts, methods, and techniques.
  5. Requires working knowledge of the features and characteristics of a variety of software such as but not limited to courseware, student services, office productivity, graphics, help desk software, and utilities.
  6. Requires in-depth knowledge of multimedia and computer equipment, and operating systems.
  7. Requires in-depth knowledge of organizing and providing a hierarchical user-support troubleshooting function.
  8. Requires well-developed writing skills to prepare reports, and document and convey technical concepts in easy-to-learn formats.
  9. Requires advanced human relations skills to make formal presentations, influence others, facilitate group processes, conduct training, provide technical consultation, and determine department needs or problems.
  1. Requires the ability to perform the essential responsibilities and functions of the position.
  2. Required to develop actions plans for accomplishing goals and objectives.
  3. Requires the ability to develop, plan, and sequence steps to successfully executive projects.
  4. Requires the ability to coordinate and organize workload and workflow for multiple sites and extended hours.
  5. Requires the ability to organize, prioritize, and distribute a high volume of work assignments in a way that optimizes use and skills of staff.
  6. Requires the ability to analyze data and situations and reason logically and creatively to identify alternative solutions to problems.
  7. Requires the ability to respond to and resolve high level user problems and requests on a timely basis.
  8. Requires the ability to read, understand, and apply information from professional literature and technical manuals.
  9. Requires the ability to train staff in effective steps for documenting, troubleshooting, and solving workstation (personal computer and software), applications, and networking (data communication and remote software access) problems and solutions.
  10. Requires the ability to work collaboratively with a diverse staff of faculty, administration, staff, and students and to lead, facilitate, and participate in a variety of managerial and technical work activities.
  11. Requires the ability to work evenings and weekends.

Physical Abilities
  1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
  2. Essential functions will vary by position.
  3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.
Education and Experience T
The position requires a Bachelor’s degree from an accredited college or university in computer science, information/educational technology or related field and five years of experience in user support, instructional technology planning, and applications management, including two years of project management. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.

Licenses and Certificates
Requires a valid driver’s license.

Working Conditions
Work is performed indoors where minimal safety considerations exist.

Conditions of Employment

This is a full time, 12-month per year position. The normal hours of work are between 8:00 am to 5:00 pm, Monday through Friday. The effective date of employment will be arranged with the supervisor.

  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

PAY PHILOSOPHY: Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees.

Additional Information

ATTENTION : Before applying, please be sure to review the Coast Colleges District Board Policy regarding Nepotism ( (BP 7310) (Download PDF reader) (Download PDF reader) (Download PDF reader) ) to check if your application may be impacted. If you have any questions, please contact HR Recruitment at 714-438-4714 or 714-438-4716.

To be considered for employment you must submit a COMPLETE application packet. A complete application packet includes:
1. A complete online employment application.
2. A current resume (attached as a separate document - PDF recommended).
3. A cover letter highlighting your qualifications for the desired position (attached as a separate document - PDF recommended).
4. Answers to all Supplemental Questions (please provide clear, thorough responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not put 'see resume.').

Submission of all required application information and materials is the responsibility of the applicant.

Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting . Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.

Information for TDD users is available by calling (714) 438-4755.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.

To ensure consistency and fair

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