Wellness Center Office Assistant

Michigan, United States
Salary Commensurate with experience
Nov 05, 2020
Employment Level
Employment Type
Full Time

About Kettering: Kettering University is a national leader in experiential STEM and business education, integrating an intense academic curriculum with applied professional experience. We inspire students to realize their potential and advance their ideas by combining theory and practice better than any institution in the world. Kettering University is dedicated to achieving the extraordinary through technological innovation, leadership, and service, built on values that foster respect, integrity, creativity, collaboration, and excellence in growth, global leadership, community outreach, and an engaged community of stakeholders.

BENEFITS include health, dental and vision coverage; retirement benefits with up to a 9% Kettering matching contribution; life and accident insurance; tuition assistance and waiver programs; vacation and holiday pay; sick and disability pay; home purchase assistance program; recreation center membership; and many other benefits.


Job Specific Required Qualifications

-Knowledge of medical office protocols.
-Experience using Microsoft Office suite applications.
-Experience with Electronic Health Records software.
-Excellent customer service principles and practices.
-Experience using standard machines and office equipment.
-Excellent customer service and communication skills.
-Minimum Associate’s degree.

Understanding and commitment to Kettering University Values
a. RESPECT: for teamwork, honesty, encouragement, diversity partnerships with students.
b. INTEGRITY: including accountability, transparency and ethics.
c. CREATIVITY: fostering flexibility and innovation.
d. COLLABORATION: across disciplines and with all partners.
e. EXCELLENCE: in all we do.

Preferred Qualifications

-Knowledge of Americans with Disabilities Act (ADA, Health Insurance Portability and Accountability Act (HIPAA), Family Educational Rights and Privacy Act (FERPA).
-Minimum one-year medical office front desk experience.
-Medical terminology knowledge.
-Medical assistant diploma.


Medical and Counseling Office:
-Address appointments and check-in/out with professional health care providers.
-Initiate medical patient assessment.
-Prepare disability accommodation correspondence in accordance with the Americans with Disabilities Act (ADA) and state statutes.
-Maintain confidential files.
-Arrange student referrals, track students’ compliance with center and university regulations.

Administrative support:
-Provide support to staff.
-Handle office correspondence.
-Maintain a departmental website.
-Compile statistics for reports.
-Update office materials and publications.
-Coordinate special health care events with professional staff.
-Order medical and office supplies.

Student health insurance:
-Facilitate student compliance in the mandatory student health insurance program.
-Prepare communications for students (emails, letters, websites, brochures).
-Manage relations with the third-party provider.
-Coordinate with other university offices and departments.