CO Sr Medical Office Coordinator

Location
Maryland, United States
Salary
Salary Not Specified
Posted
Nov 04, 2020
Employment Type
Full Time

General Summary/Purpose

Reports to Clinic Manager. Coordinates daily activities in a multi-faceted complex medical practice to ensure a smoothly functioning office and good patient relations.Provides direct support to clinical staff on operational and administrative tasks including those related, but not limited to: templating, authorizations, scheduling, registration, ordering, electronic medical record usage and special projects. Serves as resource in a team focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses electronic medical record system to document all interactions with patients. Work with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

  • Acts as subject matter expert for practice regarding insurance information, both government and commercial.
  • Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, medication, and supplies.
  • Educates patients authoritatively about their coverage and payment responsibilities.
  • Ensures patients understand and sign necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).
  • Collects payment/s from patients prior to services as needed. Follows protocol for time of service collections.
  • Documents insurance information in the patient’s electronic medical record system accurately.
  • Schedules new and follow up appointments for patients as related to prior authorization requirements, timelines, expectations, etc.
  • Reviews schedules in advance to verify that scheduled procedures and services that require pre-authorization by payors have been obtained.
  • Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
  • Orders and obtains special medical supplies on as needed basis (i.e. culture plates, Prokera).
  • Acts as point person for questions from interdisciplinary divisions such as the Call Center.
  • Resolves patient questions promptly. Involves other divisions as needed (e.g. Billing).
  • Retrieves and responds to incoming faxes.
  • Acts on medical record requests which arrive directly for the division. Ensures that all relevant outside medical records are received and scanned in advance of appointment. Ensures that physician gets medical records in advance per protocol as appropriate.
  • Monitors In-Basket messages daily. Resolves if possible. Routes and/or reminds clinical staff as needed.
  • Provides support to junior faculty on administrative requests such as calendar scheduling, reimbursement processing, travel arrangements.
  • Provides support to Fellows secondary to Fellowship program coordinator.
  • Assists clinic personnel in scheduling and rescheduling patient appointments as needed.
  • Participates in tasks needed to ensure compliance with regulatory requirements.
  • Monitors flow of office for improvement opportunities.
  • Performs other duties as assigned.


    SERVICE EXCELLENCE:
    Treats patients, family members, physicians, and guests with courtesy and respect. Represents Johns Hopkins in a professional and positive manner. Complies with standards of behavior in compliance with JHU policy. Complies with JHU dress code to ensure a professional appearance.

    TEAMWORK:
    Consistently works in a positive and cooperative manner with fellow staff. Assists other employees in the performance of their assignments as directed by the Manager. Seeks out opportunities to help rather than waiting to be asked. Considers the impact of personal actions on other staff throughout the organization. Demonstrates flexibility to perform duties wherever volume deems it necessary within the system.

    PROBLEM SOLVING:
    Demonstrates sound judgment by taking appropriate actions regarding questionable findings or concerns. Investigates and follows through on orders or requests for service or information. Consistently evaluates self work and determines if further steps are needed to meet job expectations. Takes initiative to do or redo inadequate or incomplete work of self or others.
    Ensures compliance with regulatory standards.

    PRODUCTIVITY/EFFICIENCY
    Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Minimizes non-productive time and fill slow periods with activities that will help prepare to meet the future needs of the Practice (education, organizing, assisting others). Organizes job functions and work area to be able to effectively complete varied assignments within established time frames. Consistently demonstrates ability to take the initiative to make decisions/choices without direct supervision.

    ADHERENCE TO OFFICE POLICIES
    Demonstrates knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals. Ensures that the practice is operated in an efficient and cost effective manner by adhering to office attendance policies as documented on the Employee Manual.

SCOPE OF RESPONSIBILITY:

Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the department. Will function as a member of a team working to promote a problem-solving atmosphere and cohesive and effective teamwork between all levels of personnel.

DECISION MAKING/AUTHORITY:

On a regular and continuous basis, exercises independent judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.

COMMUNICATION:

Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.

Minimum Qualifications(Required)

High School Diploma/GED.

  • Three (3) years progressively responsible medical office experience.
  • Medical terminology required.
  • Intermediate computer and proofreading skills required.
  • Experience in the Johns Hopkins system strongly preferred.

    Additional education may be substituted for up to one year of experience.
    JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications

Three years of work experience required in a similar service-oriented industry.

Two years related ophthalmology/JHH system work experience strongly preferred.

Special Knowledge, Skills, and Abilities

Ability to stand, walk or sit for an extended period of time

Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard

Ability to see within normal parameters

Possible exposure to communicable diseases

Ability to see within normal parameters

Ability to hear within normal range

Possible exposure to communicable diseases.

Classified Title: Sr. Medical Office Coordinator
Working Title: CO Sr Medical Office Coordinator ​​​​​
Role/Level/Range: ATO 40/E/02/OE
Starting Hourly Pay Rate Range:$17.42 -$23.95 / Commensurate with Experience
Employee group: Full Time
Schedule:Monday - Friday, 8:00a-4:30p/ 40 hrs per week
Exempt Status: Non-Exempt
Location:04-MD:School of Medicine Campus
Department name: 10003316-SOM Oph Uveitis
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

School of Medicine - East Baltimore Campus


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm

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