Analyst, Technology Improvement

Class Description

The purpose of this class is to provide training, analysis, design and curriculum development, technical support, needs assessments, surveys, and administrative duties to support training and business process improvements within the college, related to IT initiatives.
Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale .

Minimum Requirements

Bachelor’s degree required, degree in Instructional Technology or Information Technology preferred. Five (5) years’ experience in supporting technology required. Experience developing and delivering technology related training required and performing needs assessments preferred. Must have a valid driver’s license in good standing with violation points less than five (5).

Class Specific Essential Duties

1. Analyze & design training materials and plans to meet the needs of groups and individuals.
2. Teach technology & business process training courses for CCBC faculty and staff.
3. Conduct departmental optimization needs assessments and surveys to increase efficiency and effectiveness around the use of technology.
4. Support and facilitate course registration, attendance and related procedures.
5. Provide troubleshooting and service coordination efforts with the appropriate group.
6. Develop training plans, course schedules, and course delivery events.
7. Support mobile and remote training, development, and facilitation.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

1. Assist the college to become more efficient by introducing and implementing the use of technology to meet the strategic needs around IT initiatives.
2. Implement the appropriate processes and procedures for approved IT initiatives.
3. Analyze, design, deliver, implement and evaluate training initiatives
4. Work independently or as part of a team to determine training objectives and design, develop and maintain instructor-led and electronic training documentation and materials, including training promotional materials, presentations, job aids, user guides, voiceover tutorials and instructor/participant material.
5. Monitor and report the effectiveness of training for faculty and staff. Recommend and implement training changes for efficiency and effectiveness.
6. Work collaboratively across organizational units to perform needs assessments/surveys around business processes, supporting technology integration and IT initiatives.
7. Identify how technology can optimize business processes/procedures and implement appropriate interventions required to achieve desired results.
8. Maintain currency in new and existing training methods and technologies, through research and participation in professional development activities as assigned. Maintain currency in Office, SharePoint and other computer software technologies, as well as adult learning theories, user experience and process improvement practices through research and professional development participation.
9. Provide support to faculty and staff on a variety of technology problems, questions and projects.
10. Identify, research and resolve technical problems related to training material and programs.
11. Facilitate communication between users and IT personnel on system/software purpose, work-flow issues, data integration and output needs.
12. Perform tasks relating to the functions of the department, including collecting, reviewing, inputting and auditing data.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned

CCBC Full Time Benefits At A Glance
BENEFIT SUMMARY
Medical Plan year
Employees may select CIGNA, or Kaiser Permanente Select HMO. No preexisting condition exclusions. All plans have prescription drug coverage and mental health and substance abuse benefits. All plans require the selection of a primary care physician, but allow the option to change. Annual Open Enrollment is in October/November.

Dental Plan year
Employees may select Cigna DHMO, CareFirst Traditional Dental or CareFirst Preferred Dental. Annual Open Enrollment is in October/November.

Vision Plan year
Employees may select Carefirst Preferred or Traditional Plans. Coverage includes one eye exam and benefits for glasses, contacts, or bi/trifocals every 24 months. Administered by Davis Vision. Kaiser medical plans allow members to have one eye exam yearly (covers exam only). Annual Open Enrollment is in October/November.

Employee Assistance Program (EAP)
Employees have access to the EAP, which provides CCBC employees and their family member's confidential 24-hour online and telephone access for legal, financial, and personal issues. Provided for CCBC employees at no cost. Administered by CIGNA behavioral.

Flexible Spending Accounts
(section 125)
Employees may select the FSA, which allows employees to pay for out-of-pocket medical and dependent care expenses. Employees may allocate a maximum of $5,000 per household, per plan year for daycare related expenses, on a pre-tax basis. Employees may allocate a maximum of $2,550 for medical related expenses. A debit card is provided to simplify claims processing for health care expenses. Annual Open Enrollment is in October and November. Administered by Benefit Strategies.

Life Insurance
Eligible employees receive one times their annual salary rounded up to the nearest $1,000. The minimum benefit amount is $50,000 and the maximum benefit amount is $200,000. CCBC pays 90% of the premium. Evidence of insurability is required if enrollment occurs 31 days after hire date. Administered by The Standard Insurance Company.

Long Term Disability (LTD)
Employees may enroll in the LTD Plan. Benefits are effective after 90 days of continuous total disability and pays 60% of the gross monthly salary. Evidence of insurability is required if enrollment occurs 31 days after the employee's hire date. Administered by The Standard Insurance Company.

Legal Services
Employees may enroll in the Legal Services benefit, which provides legal advice, consultation, and courtroom representation for commonly used legal services; plus will preparation, traffic violations, credit issues, warranty disputes, medical durable power of attorney and uncontested divorce. Annual Open Enrollment is in October/November. This plan is administered by Legal Resources.

Retirement Plans
Employees are eligible, based on position classification, to enroll in one of three retirement plans: (1) MD State Teachers Pension System, (2) MD State Optional Retirement Plan (ORP), or (3) Baltimore County Employees Retirement System. All plans require employee contributions except MD State ORP.

403(b) Supplemental Retirement Plans
For the 2016 calendar year, if you are under age 50, you could contribute up to $18,000, and if you are age 50 or older, you could contribute up to $24,000 because of a $6,000 'catch up contribution'.
Vendors: AIG-VALIC, TIAA-CREF, T. Rowe Price, Fidelity, Lincoln and ING.

457(b) Deferred Compensation Plan
For 2016, if you are under the age of 50, you could contribute the maximum of $18,000 to your 457(b) plan. If you are age 50 or older, that maximum increases to $24,000 because of a $6,000 'catch up contribution.' Vendor: Voya Financial Advisors, Inc.

Tuition Waiver/
Reimbursement
CCBC tuition is waived for benefit-eligible employees after a probationary period, if applicable. Tuition reimbursement for courses taken at other colleges and universities are available after one year of CCBC employment. Employees are reimbursed: $200/credit undergraduate; $260/credit graduate courses, up to a maximum of 18 credits per fiscal year.

Financial Services
Employees have access to a free checking account, direct deposit, loans and other services at First Financial Federal Credit Union and M&T Bank.

Time Off (fiscal year)
12-month employees accrue up to 12 days for sick and safe leave the first year of employment and 18 days per year thereafter. 10-month employees accrue up to 10 sick days the first year and 15 days thereafter. All employees are granted 3 personal business days per fiscal year. Employees are eligible based on position classification and years of service to accrue a minimum of 10 days and a maximum of 20 days of vacation per fiscal year.

Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.