Director of Global Experience Advising
Director of Global Experience Advising
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.
Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.
About the Opportunity:
The Global Experience Office (GEO) is a central office of global education at Northeastern University, committed to ensuring that every Northeastern student has an opportunity to engage in intellectually challenging and culturally enriching experiences throughout the world. To achieve this, GEO partners with Northeastern colleges and units to integrate meaningful global experiences into their curricula and to enhance their capacity through global mobility. Northeastern's signature programs, including Dialogue of Civilizations, Global Engagement Program, Global Quest, the N.U.in Program, and Semester-In, are carefully designed to reflect the Northeastern University (NU) global mission, complement students' on-campus studies, deepen students' knowledge of the world and their chosen field of study, and help students develop intercultural and political sensitivity, utilize and strengthen foreign language skills, explore global career options, and grow as individuals. Through these programs, GEO facilitates global experiences for over 3,800 NU students and 200 additional foreign incoming students.
The Director of Global Experience Advising (Director) provides leadership and day-to-day management of the advising area across GEO programs, which includes outgoing and incoming exchange students. The Director maintains accountability for the advising group and assists the Senior Director for Global Learner Engagement to ensure coordination within the Global Learner Engagement division and across GEO's main operational functions. In partnership with the Senior Director for Global Learner Engagement, the Director develops enrollment strategies for GEO programs and for Incoming Exchange that are aligned with Northeastern 2025. This position sets enrollment targets and goals for the advising team and distributes them to the Colleges.
The Director is responsible for developing, implementing, and evaluating the 360-degree advising strategy and oversees the student advising cycle, including student engagement and outreach, all aspects of advising, application, course approval and selection, pre-departure orientations, health and safety policy compliance, re-entry programming, and re-engagement with GEO. The Director ensures quality and consistency of advising services and communications with students, parents, and other constituents across the advising team.
The Director serves as part of a response team for international incidents and emergencies involving Northeastern students, along with WeCare and the International Safety Office (ISO). The Director collects and analyzes student education abroad data, including data on incidents and, in partnership with GEO leadership and ISO, and implements strategies for preventing incidents in the future. The Director interfaces with a variety of GEO stakeholders, domestic and international, NU and non-NU entities. The Director proactively engages, liaises with, and responds to academic advising departments and global co-op faculty to ensure GEO and GSSAC policies and processes are being communicated accurately, understood and followed. This position conducts site visits and attends, facilitates, and/or presents at meetings or conferences domestically and internationally. The Director is on-call to handle urgent and emergency issues as they arise.
- Master's degree required.
- 8 + years of academic administrative experience, with demonstrated success at progressive responsibilities.
- 2+ years of leadership and staff supervision.
- Previous experience studying abroad at the undergraduate level or time living abroad.
- Demonstrated commitment to international education and the promotion of cross-cultural understanding.
- Understanding of NAFSA (Association of International educators), professional ethics and competencies.
- Familiarity with international political, social, and cultural issues as they pertain to education abroad, international travel, and international service.
- Knowledge of principles and issues of study abroad advising, including the ability to advise students considering studying abroad.
- Excellent oral and written communication skills.
- Demonstrated ability to positively engage people from diverse cultural and linguistic backgrounds and supervise a culturally diverse workforce.
- Excellent problem-solving and strong analytical skills with proven ability to strategize, prioritize, and make timely decisions to meet goals and deadlines.
- Strong interpersonal skills, sufficient to inspire others and work effectively and collaboratively with students, faculty, staff, alumni, and other stakeholders. This includes professionalism and collegiality in a team environment, excellent judgment, discretion, and the ability to make decisions in a timely manner.
- The ability to interact with global program representatives, faculty, and students in a highly professional manner with an understanding of protocol and confidentiality. Must effectively represent the University to outside institutions and universities.
- Strong, contemporary computing skills, including proficiency in Microsoft Office, working knowledge of database management and study abroad CRMs, the ability to learn new software.
- Familiarity with Salesforce, Terra Dotta, and student record systems (e.g. Banner) preferred.
- Ability to work both independently and as a member of a team.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/504120