Part-Time Specialist IV, Contact Center

Employer
Lone Star College
Location
Texas, United States
Salary
Salary Not Specified
Posted
Nov 03, 2020
Employment Type
Part Time


Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

  • One LSC


  • Student Focused



  • Own It



  • Advance Equity



  • Cultivate Community


  • Choose Learning



The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in five areas: Confidence in Senior Leadership; Diversity; Facilities, Workspace & Security; Job Satisfaction; and Work/Life Balance .

Campus Marketing Statement

Lone Star College-System Office-University Park

Lone Star College offers high-quality, affordable academic transfer and career training education to 99,000 students each semester. LSC is training tomorrow’s workforce today and redefining the community college experience to support student success. Stephen C. Head, Ph.D., serves as chancellor of LSC, the largest institution of higher education in the Houston area with an annual economic impact of nearly $3 billion.

LSC, which consists of six colleges, ten centers, two university centers, Lone Star Corporate College and LSC-Online, was named a 2017 Great Colleges to Work For by the Chronicle of Higher Education. To learn more, visit LoneStar.edu.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description



PURPOSE AND SCOPE:

The responsibility of the PT Spec ialist IV, Contact Center is to provide technical software, hardware and network problem resolution to all College computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a Service Desk environment . The PT Specialist IV clearly communicate s technical solutions in a user-friendly, professional manner.

ESSENTIAL JOB FUNCTIONS:

  • Identify, diagnose, and resolve Level One problems for users of the mainframe, personal computer software and hardware, College network, the Internet and new computer technology in a Service Desk environment . C ommunicate solutions to end-users
  • Provide one-on-one end-user problem resolution over the phone, email, chat or other communication method for College approved desktop software
  • Properly document problem ticket into online Incident Management System
  • Suggest ways to improve team's work methods and procedures
  • Effectively interact with team members and customers, employing an appropriate communication style


  • KNOWLEDGE, SKILLS AND ABILITIES:

    PHYSICAL ABILITIES :

    The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

    WORK SCHEDULE AND CONDITIONS:

    • Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
    • Interface with internal and external contacts as needed to carry out the functions of the position
    • Work is performed in a climate-controlled office with minimal exposure to safety hazards


    REQUIRED QUALIFICATIONS :

    High school diploma or GED and at least 1 year of related experience, or an equivalent combination of education and experience

    Salary

    Hourly Pay Rate is $13.81

    Benefits Marketing Statement

    By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

    Special Instructions

    All applicants for Full Time Faculty and Adjunct Faculty positions are required to provide a cover letter and unofficial transcripts for consideration for employment with Lone Star College.

    Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. You must limit your file name to 40 characters or less.

    How to Apply

    ALL APPLICANTS MUST APPLY ONLINE ONLY

    We will not accept application material received via fax, email, mail, or hand delivered.

    Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

    If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

    Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

    More information on the E-Verify program is available at www.dhs.gov/E-Verify .

    Lone Star College is an EEO Employer. All positions are subject to a criminal background check.

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