Instructional Technology Specialist

This position serves to ensure effective faculty preparation in online course delivery, quality of technology-assisted pedagogy, and, ultimately, student satisfaction and retention. The Instructional Technology Specialist will provide direct support and training to faculty and adjunct instructors for online and in-person learning technologies, including the university LMS (learning management system). This position is a cross-departmental collaboration.

Position Duties & Responsibilities

• Coordinate support for and training in educational technology
• Coordinate and conduct onboarding for new instructors and ongoing training for all instructors
• Advise academic deans on best practices for pedagogy, curriculum design, and retention strategies in regard to online and hybrid learning and learning platforms.
• Participate in routine IT Department meetings and required trainings
• Maintain and update “Faculty 101” training module in BeaconLearning
• Develop support documentation and trainings to aid campus in using educational technology using in-person, knowledgebase articles, video, and online meeting delivery methods
• Research, recommend, and implement best practice guidelines for technology usage campus-wide
• Provide 1st and 2nd level support for LMS related issues and other issues as assigned
• Coordinate LMS upgrades
• Identify, recommend and implement additional educational technologies as needed
• Assist in development of new courses and monitor course quality and implementation deadlines
• Additional duties as assigned

Experience and Qualification Requirements Education/Certifications

Master’s degree preferred, ideally in instructional technology, curriculum design, education, information science, or a related field.

Skills/Abilities

• The Instructional Technologist must be courteous, professional, and customer service oriented
• Demonstrated ability to learn new software at depth
• Demonstrated interpersonal and communication skills in a training or support setting
• Comfort developing and delivering training to small and large groups
• Demonstrated experience with inter-departmental collaboration
• Prefer experience with LMS and other educational technologies
• Prefer familiarity with Moodle 3.5 or higher
• Prefer experience in higher education
• Ability to utilize Windows based software and a range of instructional technology tools