Student Success Coach I

Illinois, United States
Salary Commensurate with experience
Nov 02, 2020
Employment Level
Employment Type
Full Time

The Student Success Coach I is expected to develop supportive relationships with students and aid them in achieving their educational goals by teaching them the skills needed to make informed decisions.


Essential job responsibilities include:

  • Create supportive relationships with students and develop those relationships throughout the students’ affiliation
    with the college.
  • Assist students in establishing an academic plan and setting educational goals for success.
  • Serve as primary student retention and outreach point of contact.
  • Provide time-based interventions and coaching to students.
  • Support students in addressing problems and connect them with appropriate support services.
  • Teach students how to navigate campus and community resources, both on-campus and online.
  • Engage and support students outside of appointment times via email, phone or other college-approved mediums..
  • Educate students about the college curriculum and the relationship between degrees and careers.
  • Empower students to develop their own class schedules and manage course additions and withdrawals.
  • Mentor students on academic probation or suspension and provide guidance in developing a success plan.
  • Guide students’ understanding of external course transferability and articulation to other schools.
  • Maintain contact and consultation with deans and faculty regarding any issues related to curriculum.
  • Serve on any relevant committees or special projects as approved by the Director – Student Success.


Minimum qualifications include:

  • Bachelor’s degree.
  • One year of work experience in education.
  • Demonstrated ability to work with a diverse population.
  • Ability to collaborate with appropriate stakeholders and solve problems.
  • Detail orientation, strong analytical skills, excellent verbal and written communication skills, multi-tasking capabilities, and good time management skills.
  • Knowledge of basic computer programs and Microsoft Office.


Must have the ability to work until 6pm at least one night a week; evening and weekend hours are common during peak times of the year. Employment is contingent upon the successful completion of a criminal background check and drug screen. Starting salary will be commensurate with education and experience and will be no less than $44,702 per year with an excellent benefit package. The full position description, qualifications and application can be accessed at  Interested applicants should apply online no later than November 15, 2020.