Sr. Associate Director Annual Giving Data Analytics
- Employer
- Johns Hopkins University
- Location
- Maryland, United States
- Salary
- Salary Not Specified
- Date posted
- Oct 30, 2020
View more
Job Title: Senior Associate Director of Data Analytics & Giving Technology
The Senior Associate
Director of Data Analytics at Johns Hopkins University reports to
the Director
of Strategic & Divisional Priorities in the Office of Annual
Giving (OAG), and is responsible for
leading the strategy and execution of data management and reporting
for the central OAG at Johns
Hopkins.
The Sr. Associate Director
manages a team of two, and is a member of the Strategic and
Divisional
Priorities team within OAG. The Sr. Associate Director will be an
effective manager and leader and
will exhibit excellent quantitative and analytical capabilities,
strong understanding of new and
emerging fundraising and quantitative modeling techniques and
technologies, have a background in
database and Customer Relationship Management (CRM) software and
project management, and the
ability to convert complex data into engaging, informative
management reports.
The Office of Annual
Giving is a growing team that currently consists of 8 colleagues
who provide
annual giving services to the nine schools of the university,
various departments of Johns Hopkins
Medicine, and several centers and institutes, totaling over 25
partners. These annual giving
services include developing comprehensive and integrated
solicitation strategies that are optimal
for each development unit and are data-driven. Like all offices and
units in Development and Alumni
Relations (DAR), OAG is committed to a donor-directed philanthropy
philosophy.
Specific Responsibilities:
• Using the institutions’ donor database, ALADIN, and other data
software including but not
limited to: Tableau and Reeher, establish annual metrics, reports,
and dashboards for the
development units, including the Homewood Undergraduate Program.
The Sr. Associate Director will
provide oversight of the Data Analysis team ensuring that unit data
requests are created and
implemented in alignment of unit needs and goals.
• In close partnership with the Director of Strategic &
Divisional Priorities, the Head of
Annual Giving, and the Office of Advancement Systems, manage and
make recommendations regarding the
Johns Hopkins annual giving technological ecosystem related to
payment technology, mobile
technology, and fundraising technology.
• Provide strategic analysis of revenue and donor acquisition to
assist with the creation and/or
usage of a solicitation module, annual giving predictive models,
dashboards, and trend analysis for
development units.
• Provide strategic guidance on maximizing revenue for the flagship
undergraduate annual fund,
The Hopkins Fund, to optimize the level of undergraduate
participation necessary for the University
to elevate its US News and World Report (USNWR) ranking.
• Calculate, track, and report data to benchmarking studies
including the Voluntary Support of
Education (VSE), Blackbaud Target Analytics Undergraduate Giving
Benchmarking report, and USWNR.
Create and maintain standard operating procedures for a two-team
validation process, including the
Office of Advancement Services (OAS), and an archiving system of
benchmarking data.
• Form and maintain a strategic relationship with the OAS data,
gift processing, research, and
technical teams to troubleshoot shared data-issues that may arise
in OAG or in one of the
development offices supported by OAG; be the primary OAS contact
within OAG.
• Create and update annual giving dashboards for development
offices, providing details on
te, ROI, and spatial trends. Train development office staff
on
how to use the dashboards, gaining feedback on
improvements.
• Working closely with OAG
colleagues, provide development units on: annual giving
strategies
focused on data-driven approaches, domestic and international
regulations regarding mass
solicitations, and giving day/reunion best practices.
• Research new technologies to increase donor activity via mobile
payment platforms and software
advances. Network with peer institutions and OAS to understand the
impact of these technologies, as
well as the barriers to implementation at Johns Hopkins. Provide
the research findings to the
leadership team.
• Work closely with the Office of Medical Annual Giving (OMAG) data
team to share business rules
and best practices regarding data for solicitations to provide the
donors with a seamless
experience when contacted by both OAG and OMAG.
• Other duties as assigned by the Director of Strategic &
Divisional Priorities.
Qualifications:
Bachelor’s degree required, Master’s degree preferred. At least
five years of progressive
experience in data analytics and data operations and at least two
years of management experience.
Preferred Qualifications:
• Comfortable working in a
complex, multi-divisional, fast-moving, results-oriented
environment.
• Strong interpersonal skills with an ability to influence and
drive consensus. Demonstrated
success in project management while overseeing multiple
priorities.
• Ability to establish priorities, set objectives, and achieve
goals.
• Ability to organize and interpret complex data sets and utilize
analytic techniques and
platforms. Demonstrated ability to influence and drive
consensus.
Ability to identify multi-variables needed to optimize engagement
and predictive indices. Extensive
experience in working strategically with data quality
vendors.
• Strong written and verbal communication skills, including
presentation capabilities.
Experience presetting data to leadership team for decision-making
purposes.
Strong desire to succeed and excellent work ethic.
• Advanced knowledge of Excel, including experience with Power
Query, Advanced Charting, VBA &
Macros, Pivot Tables & Reporting, Simulations, and more.
• Knowledge of SQL and Power BI.
• Experience in using data visualization tools (i.e. Tableau or
similar).
• Experience with an analytics tool such as Salesforce Einstein or
Qlik Sense.
• Knowledge of new giving technologies such as Give Campus, Venmo,
ApplePay, social media, etc.
In order for Development and Alumni Relations to achieve
excellence and an inclusive work
environment, while advancing Johns Hopkins’ fundraising and alumni
relations, we must value,
respect, welcome, and recognize each individual’s
uniqueness.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
Equal Opportunity Employer
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https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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