Computer Support Assistant

[C21-026]

Computer Support Assistant

Information Technology Department



Central Connecticut State University invites applications for a Computer Support Assistant in the In the Information Technology Department. Under the guidance and supervision of the Director of User Services, this position assists with troubleshooting of computer equipment. This is a trainee position where the incumbent works under the tutelage of the Director of Technical Services.

Supervision Exercised:

As directed, supervises student workers and University Assistants.

Position Responsibilities:

Troubleshoots and resolves problems with computing equipment used by faculty and staff including hardware and software.

Assists as directed in the support of computing facilities including ResNet, computer-equipped classrooms and labs.

Installs desktop and network hardware and software.

Tracks all problem calls assigned and ensures that they are resolved as soon as possible. Maintains up-to-date documentation of support activities in problem resolution system.

Assists with the hardware inventory of all university equipment.

Assists in the development of documentation on topics related to computing.

Assists in related problem diagnosis and support.

Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.

Required Qualifications:

• Bachelor’s degree preferred.
• Working knowledge of several of the following areas is required: network operating systems; Internet facilities; Microsoft Office; and Email systems.
• Operating system knowledge of microcomputers; microcomputer hardware and software installation; microcomputer application support experience required.
• Effective interpersonal communication skills required.
• Credentials and/or experience substantially comparable to the above may also be considered.

The University: The largest of Connecticut’s regional comprehensive universities, Central currently enrolls 11,880 students. This includes 7,605 full-time undergraduates, 1,949 part-time undergraduates, 648 full-time graduate students, and 1,678 part-time graduate students. A third of its undergraduates are students of color, the largest group being Hispanic. Ninety-three percent of the students are from Connecticut. An increasingly residential campus, 64 percent of Central’s first-year students live on campus; 24 percent of all undergraduates live on campus. For more information about Central Connecticut State University, please visit www.ccsu.edu .

The Community: Located nine miles southwest of Hartford, New Britain is a city of some 70,000. Part of the Greater Hartford area of 1.2 million residents, New Britain is centrally located in the state and is within easy reach of much of Connecticut and several metropolitan areas in the region. New Britain’s population is characterized by a high degree of racial and ethnic diversity. Known as “Little Poland,” 17 percent of its population are of Polish background. It is the home of three Polish language newspapers and one television station, and annually hosts the Little Poland Festival. Significant portions of its population come from Puerto Rican, Italian, and Irish backgrounds. Currently, 37 percent of its population are Hispanic; 11 percent are African American; 25 percent live below the poverty line.

In addition to all that Hartford provides, New Britain is 40 minutes from Springfield, Mass., two hours from Boston, and two hours from New York City. It is also part of the Hartford-Springfield “Knowledge Corridor” and, therefore, within easy driving distance of a host of private and public institutions of higher education and many cultural opportunities.


Application and Appointment : For full consideration, applications must be received by November 18, 2020.


To begin the application process, click on the Apply button and electronically submit the following documents:

• Letter of Interest addressing the qualifications for this position
• Current résumé
• Names of three current professional references with title, email addresses and telephone numbers

Salary is commensurate with education and experience. Fringe benefits include personal and sick leave, paid holidays, medical, dental, vision and prescription plans, a multi- plan retirement, retirement health care, deferred compensation, Dependent Care Assistant and Med Flex spending accounts, supplemental benefits such as long term, short term disability, tuition waiver for employee and eligible dependents at any of the Connecticut State Universities (Central, Eastern, Southern or Western).

Incomplete applications will not be considered. Mailed applications will not be accepted.

Please redact any personally identifiable information (i.e., Social Security number, date of birth, marital status, country of origin) from any documents submitted. Please ensure your Social Security Number is not listed on any documents submitted.

For more information, contact Donna Stevenson at stevensondol@ccsu.edu .

As an affirmative action employer, Central Connecticut State University actively seeks and encourages applications from women, minorities, persons with disabilities, and individuals with protected veteran status. The University provides reasonable accommodations to qualified individuals with disabilities upon request.