Application Specialist II

Location
Connecticut, United States
Salary
Salary Not Specified
Posted
Oct 28, 2020
Employment Type
Full Time
In this role, you will primarily manage the operations of the QCard Transact system within the University Applications Department of Information Technology Services. Overview: Quinnipiac University seeks applicants for a Application Specialist II to primarily manage the operations of the QCard Transact system within the University Applications Department of Information Technology Services. About Quinnipiac: Quinnipiac is a private, coeducational, nonsectarian institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 7,000 full-time undergraduate and 3,000 graduate and part-time students in 100 degree programs through its Schools of Business, Communications, Education, Engineering, Health Sciences, Law, Medicine, Nursing and College of Arts and Sciences. Quinnipiac consistently ranks among the top regional universities in the North in U.S. News & World Report’s America’s “Best Colleges” issue. Quinnipiac also is recognized in Princeton Review’s “The Best 380 Colleges.” Quinnipiac has been named a “Great College to Work For” as determined by a comprehensive industry survey. For more information, please visit www.qu.edu. An education at Quinnipiac embodies the University’s commitment to preparing graduates for 21st century careers and citizenship, creating an inclusive, excellence-driven community, nurturing and positively impacting internal, local and global communities and fostering lifelong connections and success. The University believes in educating a diverse student body to become valued and contributing members of their communities through vital and purposeful educational programs. Students engage with real-world issues through practice and considering different perspectives. The University’s innovative curriculum further prepares undergraduate and graduate students to understand their roles and responsibilities as members of the Quinnipiac community as well as the larger national and global communities. Responsibilities:
  • Become the primary support contact with the Transact Campus software application
  • Manage QCard support requests from on and off campus point of sale providers
  • Provide front line customer support for QCard production and replacement.
  • Interface with on campus food service and campus bookstore operations as well as local merchants for support of the use of the QCard
  • Provide regular and ad hoc reporting from the Transact Campus system to internal offices
  • Manage multiple hardware devices used for QCard operations,
  • Provide support for special events utilizing QCard operations
Education Requirements:
  • • Bachelor’s degree
    • Equivalent experience may substitute for the above qualification
Qualifications:
  • A minimum of 3 years of related experience including support of applications, databases and/or systems
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques
  • Knowledge of a university environment, along with knowledge of Transact Campus software, and work order processing software a plus
  • Valid driver's license required: driving between campuses is a requirement of the position
  • Strong communication and follow-up response time skills
  • Ability to effectively problem-solve issues to resolution
  • Ability to work independently
  • Ability to deal with simultaneous tasks
  • Must possess a high level of customer service skills and participate as strong, collaborative team player
  • Strong organizational skills
  • Ability to reconcile financial cash management matters
  • The ability to work effectively with a wide range of constituencies in a diverse community
  • Special Instructions to Applicants: Quinnipiac University is considering only those applicants who have valid authorization to work in the United States. Quinnipiac University does not sponsor employment based visas for this position.

    TO APPLY:

    Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac’s commitment to diversity and inclusion, and contact information for three references on the application form.

    Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

    Quinnipiac University is an Equal Opportunity Employer.

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