Specialist III/IV, Information Technology (Endpoint Support Analyst)

Position Details

Requisition Number

S484P

Home Org Name

Office of Information Technology

Division Name

Chief InfoOffice and InfoTechnology

Position Title

Specialist III/IV, Information Technology (Endpoint Support Analyst)

Job Class Code

MA14 C/D

Appointment Status

Full-time

Part-time FTE

Limited Term

No

Limited Term Length

Job Summary

The Office of Information Technology is seeking applicants for an Endpoint Support Analyst in the Identity and Access Management ( IAM ) group. This position serves as the coordinator and project lead between OIT and various campus offices working together to identify and resolve users having multiple identities within the University’s Banner ERP system and all platforms receiving identity data from that system. This position will also provide Tier 2 support and request fulfillment of campus resources supported by the IAM group. Excellent written and verbal communication skills are required as is an understanding of the business environment of a large university system, its policies, and operating procedures.

Essential Functions

1. Works with the OIT database admin group to identify and resolve users having multiple identities in AU’s Banner ERP system.
2. Serves as team lead to each Banner ERP data owner group to coordinate cleanup of these identities.
3. Works independently and with other IAM staff to merge multiple identities into a single identity in the platforms IAM supports (the central identity directory, Active Directory, Office 365 Mailboxes, AzureAD, Luminis, etc.) and helps coordinate merging of identities in those platforms IAM does not directly support with those platform admins.
4. Provides Tier 2 support to the IT Service Desk for account and access related issues.
5. Provides assistance directly to distributed IT staff to help resolve account and access related issues.
6. Fulfills various types of access requests submitted by campus users and IT staff.

May perform other duties to assist the IAM team as assigned by the IAM manager.

Education Level

High school diploma or equivalent for entry level

Field of Study

Years of Experience

Four (4) or more years of relevant experience

Area of Experience

1. Experience providing Tier 1 and/or Tier 2 support with clientele of different backgrounds and technical abilities.
2. Experience with ERP systems. Higher Education ERP systems preferred and working knowledge of Ellucian Banner is strongly preferred.
3. Familiarity with ServiceNow Incident Management
4. Intermediate Microsoft Excel skills.
5. Strong analytical and organizational skills.
6. Ability to manage multiple concurrent projects efficiently.
7. Works well both in a team environment and independently.
8. Customer oriented and cool-tempered.
9. Eager and willing to learn new technical skills.

Requirements for Additional Job Levels

Specialist III requires a High school diploma or equivalent plus 4 or more years of relevant experience. Typical salaries for this level are between $42K and $52K.

Specialist IV requires a High School diploma or equivalent plus 5 or more years of experience. Typical salaries at this level are between $53K and $65K.

Education Level

Field of Study

Years of Experience

When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Area of Experience

Requirements for Additional Job Levels

Minimum Skills and Abilities

Minimum Technology Skills

Minimum License and Certifications

Desired Qualifications

1. Experience working in Higher Education.
2. Experience in each of the Ellucian Banner ERP system modules (preferred Student and Human Resources).
3. Experience merging a single user’s multiple digital identities into a sole identity record in Ellucian Banner or similar Higher Ed. ERP system.
4. Experience with Azure Active Directory.
5. Experience with Office 365 (especially administering user identities and licenses).
6. Experience with Active Directory Users & Groups.
7. Experience with Powershell.
8. Knowledge of basic SQL commands.
9. Familiarity with Banner’s underlying database tables.
10. Familiarity with Banner’s Common Matching process.
11. Familiarity with Microfocus’ Identity Manager, Fischer Identity or other IAM solution.

Salary Grade

32

Salary Range

$35,000 - $75,100

Job Category

Information Systems/Technology

Working Hours if Non-Traditional

List any hazardous conditions or physical demands required by this position

Posting Date

10/28/2020

Closing Date

EEO Statement

AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER . It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.

Special Instructions to Applicants

Auburn University is one of the nation’s premier public land-grant institutions. In 2020, it was ranked 44th among public universities by U.S. News and World Report. Auburn maintains high levels of research activity and high standards for teaching excellence, offering Bachelor’s, Master’s, Educational Specialist, and Doctor’s degrees in agriculture and engineering, the professions, and the arts and sciences. Its 2019 enrollment of 30,460 students includes 24,594 undergraduates and 5,866 graduate and professional students. Organized into twelve academic colleges and schools, Auburn’s 1,643 instructional faculty members—87% of whom are employed full-time—offer more than 200 educational programs. The University is nationally recognized for its commitment to academic excellence, its positive work environment, its student engagement, and its beautiful campus.
Auburn residents enjoy a thriving community, recognized as one of the “best small towns in America,” with moderate climate and easy access to major cities or to beach and mountain recreational facilities. Situated along the rapidly developing I-85 corridor between Atlanta, Georgia, and Montgomery, Alabama, the combined Auburn-Opelika-Columbus statistical area has a population of over 500,000, with excellent public school systems and regional medical centers.
Auburn University is committed to providing a comprehensive employee benefits package that attracts and retains talent to further the University’s mission and contributes to the personal and financial well-being of employees and their families. Employee Benefits include: Health Insurance, Dental Insurance, Vision Care, Cancer Insurance, Life Insurance/Personal Accident Coverage, Disability Group & Supplemental Plans, Flexible Spending Account Plan, and Mandatory and Voluntary Retirement Plans, Auburn University Federal Credit Union, Bookstore Discounts, Tiger Perks discounts on dining, shopping and entertainment, Travel Assistance (Domestic and International), and Educational Improvements for Employees and Dependents.

Quick Link for Internal Postings

http://www.auemployment.com/postings/20053
Documents Needed to Apply
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Letter of Recommendation
2. Other

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How were you made aware of this opportunity?
   • AU Employment website
   • Employment websites (Indeed, HigherEd Jobs, etc.)
   • Veterans Assistance Services
   • Disability Assistance Services
   • Newspaper
   • Professional Journal
   • Listserv
   • HR email
   • Social Media
   • State Employment Service
   • Walk-in
   • Other
2. * Please select the answer that best describes your current employment relationship with Auburn University.
   • Not a current Auburn employee
   • Current Auburn employee in position less than one year
   • Current Auburn employee in position more than one year
3. * Do you have a high school diploma or equivalent?
   • Yes
   • No
4. * Do you have 4 years of related experience OR a degree to use in lieu of years of experience?
   • Yes
   • No
5. * Please describe your experience with Banner’s common matching process. If not applicable, enter 'N/A'.
   
   (Open Ended Question)
   
   
6. * Please rate your proficiency level with each of the following specific Banner modules: Student, Human Resources, Finance, Financial Aid. If not applicable, enter 'N/A'.
   
   (Open Ended Question)
   
   
7. * Please describe any previous experience identifying and/or merging users who may have multiple digital identities in any software platform.
   
   (Open Ended Question)
   
   
8. * Please describe any previous experience with Identity and Access Management or IAM system(s).
   
   (Open Ended Question)