Help Desk Manager
- Employer
- Gannon University
- Location
- Pennsylvania, United States
- Salary
- Salary Not specified
- Date posted
- Oct 29, 2020
View more
- Position Type
- Administrative, Business & Administrative Affairs, Technology Administration/Other, Auxiliary Services
- Employment Level
- Administrative
- Employment Type
- Full Time
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Gannon University, a Catholic university, invites applications for
the position of Help Desk Manager. The Help Desk Manager oversees
the day-to-day operation of the Help Desk to deliver excellent
customer service to the Gannon Community through quick, consistent
response to clients' questions and problems. Works with the Help
Desk Technicians and ITS staff to evaluate and implement policy,
document common issues, and measure effectiveness based on ITSM
best practices. Provides technical guidance to the Help Desk
Technicians and provide 1st- and 2nd- level technical support. The
Help Desk Manager must be able to work well in a team and support a
collaborative and cooperative environment. Must be able to support
and promote the mission of the University and ITS. Requirements
include: a Bachelor Degree in a computer-related field or
equivalent experience; experience in a higher education institution
is preferred; three-to-five years of experience in PC support in a
Help Desk environment; two years of supervisory experience leading
a technical Help Desk team; Working knowledge of ITSM best
practices and ITIL standards; proven experience collaborating with
peers; proven experience leading a technology Help Desk support
team; proven experience supporting computer hardware and software;
must be able to manage projects, provide supervision and to work
independently with minimal supervision; communicate clearly with
individual technology users on all levels - in small groups,
one-on- one, and in writing; and have proven experience as a
problem-solver. Must be able to support and promote the
University's Mission. Gannon University seeks excellence through
inclusiveness and invites women and members of underrepresented
groups to apply. Apply online at http://gannon.peopleadmin.com/postings/5251.
Review of applications will begin immediately and this position
will remain open until the vacancy is filled. Gannon University is
an Equal Opportunity Employer.
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