Technology Solutions Partner 2

Idaho, United States
Salary Not specified
Oct 28, 2020
Employment Level
Employment Type
Full Time

University of Idaho

Technology Solutions Partner 2

Location: Coeur d’Alene

Division/College: University Outreach - Northern Idaho

Employee Category: Classified

Pay Range: $20.46 per hour or higher commensurate with experience and education

Full/Part Time: Full Time

Position Summary:
The Technology Solutions Partner 2 (TSP 2) serves as the primary ITS liaison, technology service representative, and technical advisor for University of Idaho - North Idaho (UINI) and must be responsive, effective, and efficient in communicating with University of Idaho - North Idaho faculty, staff, and students regarding the use of information technology resources.
The TSP 2 gains and maintains knowledge of the business unit functions of University of Idaho - North Idaho to consult and collaborate with UI employees and affiliates in providing information technology solutions that comply with ITS standards and meet operational needs of customers to assist them with attaining their goals in support of the UI Strategic Plan. The position reports to the Associate Vice President/Center Executive Officer of University of Idaho - North Idaho.

Minimum Qualifications:
• Associate’s degree and 2+ years of experience in an information technology field OR a combination of relevant education and information technology experience totaling (four) 4+ years.
• Knowledge of modern computer technology, including common devices, common software applications, Windows and Apple operating systems, and switched virtual networks.
• Experience in customer service demonstrating skills in listening/reading for understanding, professionalism, collaboration, advocacy, objectivity, diligence, and flexibility.

Preferred Qualifications:
• Bachelor’s degree in an information technology field and 3+ years of experience in technology support or 5+ years of experience in complex consulting/problem solving position(s).
• Advanced knowledge of modern computing equipment.
• Experience in IT consulting or advanced experience in customer service.
• Experience utilizing critical thinking and problem-solving skills
• Experience in communicating verbally and in writing.
• Possess a valid driver’s license and able to successfully pass a driver’s record check.

Physical Requirements & Working Conditions:
• Frequently lifts, carries, or otherwise moves information technology equipment weighing up to 50 pounds indoors and outdoors.
• Ability to traverse between buildings, floors within buildings, ladders, and crawl or maneuver in tight places.

Posting Number: SP002625P

Posting Date: 10/28/2020

Closing Date:

Open Until Filled: Yes

Special Instructions:
Applications submitted by 11/12/2020 will receive first consideration.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit:

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.