DIGITAL COMMUNICATIONS MANAGER, CORONAVIRUS RESOURCE CENTER

General summary/purpose:

Johns Hopkins University is hiring a Product Manager to support the development and execution of strategy, communications, and vision for itsJohns Hopkins Coronavirus Resource Center. The Resource Center is acontinuously updated source of COVID-19 data and expert guidance that aggregates and analyzes the best data available to help the public, policymakers and healthcare professionals worldwide respond to the pandemic.

Led by a cross-disciplinary team across Johns Hopkins, the project uses data science, epidemiology, engineering, and design to translate complex topics, make expert analysis accessible for a lay audience, and make information clear and easy to interpret. The Coronavirus Resource Center has become a leading source of data and expertise, attracting millions of viewers per day, and serving as adata source for CNN, The Wall Street Journal, the BBC, and other leading news organizations.

The Product Manager will serve critical strategic functions within the team responsible for development of the Coronavirus Resource Center -- determining how the website is grown and clearly communicating its objectives and plans to a diverse set of stakeholders both inside and outside the University.

Our selected candidate must have a proven track record of keeping numerous, rapidly changing projects and people working toward a common organizational goal and be proficient in balancing the needs of numerous audiences and stakeholders. We are seeking a Product Manager with expert communication skills who is able to gather and solicit feedback, develop interpersonal relationships, and gain buy-in among internal and external stakeholders, all while working in a fast-paced environment.

The Product Manager is a strong collaborator who helps define the vision for JHU’s Coronavirus Resource Center, sets goals, and drives meaningful impact. Our ideal candidate must thrive in fast-paced, fluid environments, can quickly prioritize continuously evolving demands for the site, and exercise sound judgment in decision-making. The candidate must possess the ability to work independently, while consulting with project leaders appropriately

This position reports to the Director of Strategic Communications.

Specific Duties & Responsibilities:

• Support the scoping and definition of new visualizations, analysis, and other Projects based on the availability of reliable data, prevailing research, relevance to the public, and use cases
• Manage a Project roadmap that may include defining user personas and journeys maps, in an agile, iterative fashion
• Collaborate with technical, analytical, communications, and administrative teams to ensure the timely and accurate development of the Resource Center
• Participate in planning sessions with website development, technical, and data science teams
• Provide analysis and background for high-level decision-makers about potential Project tradeoff decisions while taking into consideration business opportunities, public experience, press demands, level of effort for internal teams and vendors, and the complexity of these solutions
• Partner with communications and brand/marketing teams to promote the adoption of the Resource Center as a source of record
• Understand the availability of data and research necessary to power the Coronavirus Resource Center
• Additional duties as assigned

Minimum Qualifications (mandatory):

• Bachelor’s degree in communications, business, or related field
• At least five years experience in equivalent positions

Preferred qualifications:

• Strategic approach to problem resolution
• Ability to develop and communicate a sound plan
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external stakeholders
• Experience working cross-functionally with engineering, design, and Project management counterparts to deliver high-quality Projects
• Strong analytical and quantitative skills, including the ability to use data to back up recommendations and drive action
• Track record of successfully managing complex teams and Projects within a large, decentralized organization
• Ability to be decisive in ambiguous situations
• Resilient, collaborative, flexible, innovative
• A creative, process-driven thinker
• Excellent organizational, communication, and interpersonal skills
• Knowledge and ability to perform a range of standard and technical assignments to meet time-critical tasks and resolve recurring problems
• Commitment to a collegial workplace
• Capacity to work independently in a results-oriented environment; being both flexible and detail-oriented
• Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities

Classified Title:Project Administrator
Working Title: Coronavirus Resource Center Digital Project Manager
Role/Level/Range: ACRP/04/MF
Starting Salary Range:Commensurate with experience
Employee group: Full Time
Schedule: M-F 8:30 - 5:00
Exempt Status: Exempt
Location: 01-MD:Homewood Campus
Department name: 10000002-President Office of
Personnel area: University Administration

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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