Student Success Advisor

University of North Carolina, Wilmington
North Carolina, United States
Salary Not Specified
Oct 26, 2020
Employment Type
Full Time

Posting Details

Working Title
Student Success Advisor
External Link to Posting
Vacancy Number
Position Number
Location of Workplace
Main UNCW Campus
Cameron School Business - 31200
Academic Affairs - 30000 Division
Brief Summary of Work for this Position

The Student Success Advisor works as part of a growing team in the Office of Graduate Programs. This position provides program services for students, staff, and faculty that foster excellence in the student experience at UNCW and position them for success as they continue in their chosen career paths. The Student Success Advisor works with diverse caseloads, including students that are on campus in a traditional model, at distance, in a hybrid model and students that are solely online.

Additionally, this position collaborates with faculty advisors in every phase of the student life cycle. This position advises students on: various university and program resources, time management resources and program benchmarks. With a campus mandatory advising model, The Student Success Advisor works consistently with their assigned advisees, but also with prospective and continuing graduate students.

This position relies heavily on significant use of communication via phone, video conference, email, and other forms of communication, therefore UNCW Student Success Advisors are excellent communicators, self-starters, quick learners and are motivated by working in a collaborative environment. This position reports to the Director of Graduate Programs and works to develop and maintain retention plan to keep students in the program(s) and on track through graduation.

Minimum Education and Experience Requirements

Master’s Degree in higher education or related area OR hold a master’s degree with at least 3 years of related work experience with a university or college setting

  • Possess strong communication, interpersonal, organizational skills
  • Demonstrated professionalism in effective judgment and professional integrity
  • Ability to manage time effectively in a busy environment
  • Demonstrated commitment to and execution in customer service
  • Experienced with and a passion for working with students from diverse backgrounds in both face-to-face and distance/online environments
  • Ability to utilize and learn various advising and software applications, learning platforms, and technology-based delivery systems.
  • Knowledgeable of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as, all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.
  • Ability to work irregular work hours, frequent evening, weekends and holiday hours.

Preferred Education, Knowledge, Skills & Experience
  • Demonstrated experience of effectively working in a matrix organization
  • Experienced with assessment of programs and services
  • Minimum one-year experience working exclusively with an online student population and/or online advising model
  • Possess a proven track record for effective advising, coaching and communication skills within a diverse student population.
  • Applications such as Microsoft Office Suite, as well as, enterprise platforms (Banner, Degree Works, Web Now, Apply Yourself, etc)

Primary Purpose of Organizational Unit

The Graduate Programs Office is responsible for overseeing the graduate programs within the Cameron School of Business: Master of Science in Accountancy; Master of Computer Science & Information Systems; Professional MBA ; Online Corporate MBA ; Online Executive MBA ; International MBA ; MS Business Analytics; MS in Finance and Investment Management; as well as a Business Foundations Certificate. The office processes applications for admission, provides general student support, administrative support for events, hires and manages graduate assistants, fiscal administration for graduate program budgets, and manages graduation processes.

College/School Information

The business world is transforming itself from the industrial age into the information age. Business education at the Cameron School of Business is focused on the technical, analytical and interpersonal skills students will need to lead this fundamental change in the business world through the 21st century.
The Cameron School of Business is fully accredited by the Association to Advance Collegiate Schools of Business ( AACSB ). AACSB Accreditation is the hallmark of excellence in business education, and has been earned by less than five percent of the world’s business programs

University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to- BSN program, an Executive M.B.A. program structured for working professionals, and the nation’s only bachelor’s degree program focused on coastal engineering.

The university’s efforts to advance research and scholarly activities have earned UNCW the elevated designation of “Doctoral Universities: High Research Activity” institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

EEO Statement

At the University of North Carolina at Wilmington ( UNCW ), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.

Special Notes to Applicants

Months Per Year
12 Months
Position Type
Anticipated Ending Date if Time-Limited Positions

Job Posting Date
Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this opportunity with UNC Wilmington (2019-2020)?
    • UNCW Website
    • UNCW Facebook Page
    • UNCW Linkedin Page
    • UNCW Twitter Account
    • UNCW Employee Referral
    • Chronicle of Higher Education
    • Craigslist
    • Diverse Issues in Higher Education
    • Glassdoor
    • Higher Ed Jobs
    • Hispanic Outlook
    • Indeed
    • Inside Higher Ed
    • North Carolina Job Network
    • Women In Higher Education
    • Other

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