Technology Support Specialist II
Technology Support Specialist II
Salary: See Position Description
Job Type: Full-time
Location: CA, CA
Due to COVID-19, most of College of Marin's operations and all instruction are taking place remotely until further notice, with the exception of positions deemed essential. At this time, applicants should be prepared that if selected to interview for a position at the College, all interviews will be held remotely.
All application materials must be received by the Priority Screening Date in order to be considered during the initial screening. Applications received after this date may be considered thereafter at the discretion of the college until the position is filled.
PRIORITY SCREENING DATE: Monday, September 14, 2020
OPEN UNTIL FILLED
The Technology Support Specialist II is the second step, in the series of the Technology Support Specialist I/II. This position reports to the Chief Information Officer/Director of Information Technology and/or a designated supervisor. This position performs a variety of Tier I and Tier II technology duties. Supports System and Network Administrators with network and server infrastructure operations. Supports Tier I with end-user computing devices, desktop support servers, centralized application management, and other trending technologies, on-site or remotely.
College of Marin strives to embrace diversity in all forms; it strives to be an inclusive community that fosters an open, enlightened and productive environment and demonstrates sensitivity to and respect for a diverse population.
COM serves a county population of approximately 250,000 residents. Based on fall 2019
credit enrollment data, the diversity of students at the college includes greater
representation than the county with regards to enrollment by Hispanic/Latino (30% of enrollment), Asian (8%), Black/African American (3%), and Multi-racial (7%) students.
College of Marin does not discriminate in employment on the basis of, or perception of, race, ethnic group identification, ancestry, color, religion, age, sex, national origin, sexual orientation, physical disability, mental disability, gender, gender identity, gender expression, marital status, medical condition, pregnancy, genetic information, family and medical care leave, military or veteran status, or prior record of arrest or conviction, and is subject to Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as amended, Civil Rights Act of 1991, Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with Executive order 11246 (as amended), the College of Marin is an Equal Opportunity Employer.
- Supports level I technicians and/or leads in various technology project planning, analysis, design, implementation, and maintenance; supports students, faculty, and staff technology needs.
- Operates Mac OSX platform, Microsoft domain security groups, AD, GPOs, DHCP, DNS, network resources, and other trending technologies; performs advanced user and device account operations.
- Operates basic network services such as, LAN switching, phones, voicemail, wireless, Unified Communications.
- Understands Microsoft Azure cloud, VLANs, principles of switching and routing.
- Supports Tier I technicians with troubleshooting problems, researching solution alternatives, and suggesting a course of action. Focuses on closing tickets to the satisfaction of the customer in a timely manner.
- Supports and performs Tier I technician activities such as imaging, helpdesk, and addressing customer complaints.
- Supports and performs basic server operation.
- Monitors the entire infrastructure.
- Follows the lead of Systems Administrator in troubleshooting to improve/refine skills.
- Plays key roles in new technology deployment processes; performs informal training of student workers, faculty, and staff.
- The above examples of the Essential Duties are interpreted as being descriptive and not restrictive in nature.
- Performs other related duties as assigned.
Requirements & Desirables
- An Associate's Degree in Computer Information Systems or a related field and one (1) year of experience working with endpoint device management and/or Windows servers; or
- Any combination of three (3) IT Intermediate level professional certifications from CompTIA, Microsoft, Cisco, ITIL; and
- Demonstrated sensitivity to and understating of the diverse academic, socioeconomic, cultural and ethnic backgrounds, disabilities and learning styles of community college students and staff.
- A Bachelor's degree in Computer Information Systems or a related field and two (2) years' experience working with endpoint device management and/or audio-visual equipment; or
- Any combination of two (2) intermediate certifications from CompTIA, Microsoft, Cisco, ITIL, InCommon, or Extron AND two (2) years of experience with desktop computer management and/or AV equipment.
- Current California Driver's License
- CompTIA Network+
- CompTIA Server+
- CompTIA Security+
- Microsoft MCSA
- Cisco CCNA
- ITIL Intermediate
KNOWLEDGE, SKILLS & ABILITIES: (Desirable Attributes & Skills)
- Current Microsoft server and desktop OSs, Windows server 2012R2, AD, Exchange, SCCM, backup, datacenter operations, network switching, network monitoring, threat monitoring, security incident management, server-based desktop management, instructional application support
- Microsoft domain, network image deployment methods, instructional equipment, proper documentation, and safety requirements
- Internet sources to develop, extrapolate, and apply solutions to current problems
- Are required to perform multiple technical tasks with continual needs to upgrade skills due to changing job conditions. Specific skills required to satisfactorily perform the functions of the job include: adhering to safety practices, multitasking, server-based remote control of all computing devices; network troubleshooting and documentation; problem-solving, prioritization, attention to detail, excellent communication, and commitment to problem resolution.
- Prioritize and plan tasks effectively and efficiently
- Use Internet knowledgebase sources to develop, extrapolate, and apply solutions to current problems
- Show willingness to share knowledge with team members, superiors, and users.
- Think logically and creatively
- Demonstrate independent interest in technology
- Exhibit professionalism and courtesy while working with others
- Practice inclusive communication; follows through with customers
- Must demonstrate sensitivity, knowledge, and understanding of the diverse academic, socioeconomic, gender, cultural, disability, and ethnic backgrounds of the individuals we serve and sensitivity to and knowledge and understanding of groups historically underrepresented, and groups who may have experienced discrimination.
CONDITIONS OF EMPLOYMENT
Prior to employment, the selected candidate will be required to complete the following:
- In accordance with Federal Law all employees must provide proof of eligibility to work in the United States.
- Criminal Justice/Fingerprint Clearance.
- California Education Code, Section 87408.6 requires persons employed by a community college in an academic or classified position to submit to a TB risk assessment developed by CDPH and CTCA and, if risk factors are present, an examination to determine that he or she is free of infectious TB; initially upon hire and every four years thereafter.
- DISASTER SERVICE WORKERS: All Marin Community College District (MCCD) employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the MCCD requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. For more information, please see the MCCD Emergency Operations Plan.
- Candidates applying for positions with the Marin Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
REQUIRED APPLICATION DOCUMENTS
The following documents must be attached to your application in order to render it complete. Use the Attachment Type indicated in parentheses when making your attachments.
- Cover Letter (cover letter)
- Resume (resume)
- Transcript conferring Associate's degree or showing whatever coursework you have completed and are using as the basis for your application as described in Requirement #1, above. (transcript) OR, copies of IT Intermediate level professional certification as described in Requirement #2.
Supplemental & Salary Information
- New or additional equipment brought about by new technology shall be incorporated consistent with the level of responsibility and complexity of this job. The job is performed under minimal temperature variations, some hazardous conditions. working with interruptions.
- The usual and customary methods of performing the job's functions requires the following physical demands: heavy lifting (up to 50 lbs. unassisted), carrying, pushing and/or pulling; some climbing and balancing; stooping, kneeling, crouching and/or crawling; reaching, handling. Generally, the job requires 55% sitting, 35% walking and 10% standing:Dexterity of hands and fingers to operate a computer keyboard.
- Hearing and speaking to exchange information in person and on the telephone
- Sitting and/or standing for extended periods of time
- Seeing to read a variety of materials
- Reaching overhead, above the shoulders and horizontally
Campus: Kentfield NOTE: Temporary remote work available during COVID-19
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Monday - Friday
7:30am - 3:30pm (half-hour lunch)
7.5 Hours per Day
37.5 Hours per Week
NOTE: The College is closed on Fridays during the summer period, when the work schedule may change according to departmental needs.
FLSA Status: Non-exempt
Bargaining Unit: CSEA
Salary Range: 131
Starting Salary Range: $6,795.75 to $7,489.62 per month (Step 1 to 3). Normal entering step is Step 1.
Please refer to our Human Resources web page for salary schedules.
CLASSIFICATION AND RETIREMENT PLAN
Employees in classifications represented by the California School Employees' Association (CSEA) Chapter 196 and are required to comply fully with the CSEA/Marin Community College District (MCCD) Collective Bargaining Agreement, including payment of union dues or charitable contributions. General information regarding rights and responsibilities under the Agreement can be found in the Collective Bargaining Agreements section of our Human Resources site. CSEA employees are also members of the California Public Employees Retirement System (CalPERS), to which the member contributes up to 7% of his/her reportable compensation on a monthly basis.
Applications must include the documents listed in the Required Documents section to be rendered complete; incomplete applications will not be accepted. Screening will begin after the priority screening date. Applicants selected to interview will be contacted to schedule an interview appointment with the screening committee; however, applicants will be notified of their status, either way, following the screening. Candidates forwarded by the committee following the first interview may be invited for a second interview. Regrettably, College of Marin is not able to offer reimbursement for travel to interviews at this time.
To apply: https://www.governmentjobs.com/careers/collegeofmarin/jobs/2754121/technology-support-specialist-ii?pagetype=promotionalJobs