Flight Dispatcher/Customer Service Rep.

Embry-Riddle Aeronautical University
Florida, United States
Salary Not Specified
Oct 26, 2020
Employment Type
Full Time

The Flight Operations Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher / Customer Service Representative.

This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined)

Primary Duties Include:
• Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.
• Collect and accurately record data from flight activities and oral room assignments to insure proper billing and to facilitate scheduling of fleet maintenance daily.
• Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.
• Assist in insuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.
• Assist in flight following of all ERAU aircraft while engaged in flight to insure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.
• Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.
• Perform scheduling operation after normal scheduling hours.
• Maintain hardware on ramp to ensure aircraft security. Conduct ramp inspections to remove foreign object debris.
• Drive company van and golf cart transport
• Perform other duties as assigned

Qualifications :

High school diploma or GED required. Two years' customer service background preferred. Two years' flight operations experience preferred.

Computer proficiency required.
Valid Drivers license with clean motor vehicle record
Must pass university background check
Must pass background check for airport security

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